Pallavi Jain

• Led multi-country ERP/ SCM/ MarTech Digital transformation programs driving operational efficiency and strong stakeholder alignment. Spearheaded and managed India based multi-location, cross-functional team of 35+ architect, engineers, QAs, BAs, and managers across three global squads. Delivered complex projects with robust governance, collaboration, and technical consulting expertise.
• Drove innovation and capability building by establishing Centers of Excellence,  and leading Generative AI initiatives, including one dedicated squad for Gen AI and Agentic AI-driven POCs during Digital Innovation Week, focusing on Agentic AI use cases to enhance client experience through ideation, solution design, and POC delivery.
• People Development & Growth: Drive recruitment, onboarding, and continuous development of India engineering talent. Implement knowledge-sharing programs, 360° feedback loops, and individual career roadmaps to promote skill advancement and retention.
• Serve as Delivery Lead for global squads, ensuring predictable delivery, agile adherence, and alignment across Product, Architecture, and PMO teams. Drive data analytics and AI-led strategies—including Gen AI and Agentic AI—to optimize processes, accelerate digital transformation, and deliver measurable business value and growth.
• Delivery Leadership: Serve as Delivery Lead for 3 global squads, ensuring delivery predictability, agile process adherence, and cross-functional alignment across Product, Architecture, and PMO teams.
• Driving data-analytics, AI-led strategies to enhance decision-making, optimize business processes, & accelerate digital transformation across enterprise environments using Gen AI and Agentic AI for global enterprises as well as consistently delivering measurable business value, operational excellence, & revenue growth.
• Security & Quality Governance: Led a focused task force to address security vulnerabilities and platform resilience, collaborating with architects to design long-term fixes for critical and high-priority issues.
• Agile Program Management: Facilitate end-to-end Agile delivery including Epic discovery, backlog refinement, sprint ceremonies, release coordination, and continuous improvement across squads.
• Process Maturity & Metrics: Introduced delivery tracking metrics (velocity trends, forecast accuracy, impediment management) to enhance predictability and support data-driven decision making.
• Digital Marketing Strategist with career success in delivering complex and large-scale project transition management and solutions to address core business issues and assisted the organization to leap into next level of position through AI and new technology setup.
• Program & Projects Delivery Leadership led multi-country projects for Digital Transformation initiatives including Adobe, Google implementations, ERP/SCM solutions, Enterprise workflow, content & marketing automation management transformation, driving operational efficiency,alongwith strong stakeholder alignment.
• Driving data-analytics, AI-led strategies to enhance decision-making, optimize business processes, & accelerate digital transformation across enterprise environments using Gen AI and Agentic AI for global enterprises as well as consistently delivering measurable business value, operational excellence, & revenue growth.
• Innovation & Capability Building, established Centers of Excellence, mentored teams, and implemented best practices to scale business capabilities, enable sustainable growth, and embed a culture of innovation.
• Innovation & AI Leadership: Leading One Generative AI squad & led 3 AI-driven innovation POCs as part of Darwin’s Innovation Week — from ideation to POC — focusing on Agentic AI use cases to enhance client experience. Actively involved in solution design discussions, resource alignment, and POC presentation to wider audience.
• Adobe & Google-certified Digital Marketing Lead & Multichannel Transformation Specialist, with deep expertise in Personalization and Marketing transformation, Customer Experience management, enterprise workflow management, content supply chain, RT-CDP, AJO, social media campaigns & digital/retail supply chain operations.
• Subject Matter Expert in solution consulting, presales, project delivery, SAFe Agile execution, COE setup, and end-to-end solution design across workflow automation, multi channel commerce, UX, mobile strategy, RFID, POS, and warehouse management—while supporting account mining and RFP strategy to accelerate business growth. 
• Broad industry exposure across Retail, CPG, FMCG, Finance, Lifesciences, Banking, Insurance, Media & Publishing, Music, Hi-Tech, Healthcare, Technology Pharma, and Home Furnishing, for Digital Customer Experience.

PGDBA - Marketing and Information Technology