Pankaj Pahuja

AI Strategy Owner and Enterprise Transformation Leader with 19+ years of experience delivering 
large-scale AI, cloud, and digital modernization programs across global enterprises. Proven 
ownership of $2M+ revenue portfolios and $1M annual recurring savings through automation, 
orchestration, and legacy modernization. Specialist in enterprise GenAI architecture, LLM 
adoption at scale, responsible AI governance, and agentic engineering across SDLC. Experienced 
in building unified conversational AI frameworks, AI security models, and scalable architecture 
patterns leveraging Azure OpenAI, Data Lakes, Fabric UI, and Copilot ecosystems. 

AI LEADERSHIP & KEY ACHIEVEMENTS
➢ Owned $2M+ enterprise transformation programs driving automation and orchestration 
modernization with $1M yearly recurring savings.
➢ Led 50+ engineers delivering GenAI adoption at scale to 10K+ enterprise users.
➢ Established unified conversational agent framework enabling plug‑and‑play LLM agents 
to enhance employee experience.
➢ Designed layered Responsible AI governance with PII checks, hallucination detection, 
correctness scoring, and ground‑truth validation.
➢ Enabled decommissioning of legacy platforms reducing licensing overhead and 
operational complexity.
➢ Improved DevOps to FinOps efficiency by 3x via continuous monitoring, auto‑healing, 
and optimized hot‑path vs control‑path architecture.
➢ Implemented agentic SDLC automation from requirements (Confluence) → Jira stories 
→ Build → Kubernetes deployment pipelines

ENTERPRISE AI STRATEGY & ARCHITECTURE EXPERTISE
➢ Enterprise AI Architecture Patterns, LLMOps & Model Lifecycle Management
➢ Responsible AI Governance, AI Security & Compliance Frameworks
➢ Prompt Engineering Frameworks & Evaluation Pipelines
➢ Vector Databases, RAG Pipelines, LangChain & Semantic Orchestration
➢ Azure OpenAI, Copilot Studio, Fabric UI, Data Lake–Driven AI Platforms
➢ Agentic Workflows & Autonomous SDLC Automation
➢ DevOps, FinOps & Observability for AI Platforms

PROFESSIONAL EXPERIENCE

Associate Director – Architecture & AI Innovation | Fidelity International | 2022 – Present

➢ Defined enterprise AI strategy and architecture enabling scalable GenAI adoption across 
regions.
➢ Built unified conversational agent platform leveraging LLMs and plug‑and‑play 
orchestration patterns.
➢ Established enterprise Responsible AI governance ensuring secure prompt pipelines and 
AI safety controls.
➢ Leveraged data lakes and Fabric UI with Copilot to deliver curated AI-driven enterprise 
applications.
➢ Scaled GenAI platforms to 10K+ users while improving operational efficiency and 
reducing costs significantly.
Senior Technical Consultant | Fidelity International | 2019 – 2022
➢ Led enterprise modernization initiatives, enabling automation, cloud migration, and 
scalable AI-ready architecture.
Technical Consultant | Microsoft Corporation | 2014 – 2016
➢ Delivered enterprise-grade cloud and SharePoint solutions while driving modernization 
and automation for global clients.

Earlier Career: Microsoft Corporation | Mphasis | Proteans | Optimizing Business & 
Technology
➢ Held progressive engineering and architecture roles building enterprise platforms, 
automation systems, and scalable solutions. 

EDUCATION
➢ Bachelor of Engineering – Information Technology | Rajasthan University
CERTIFICATIONS
➢ Microsoft Certified: Azure AI Engineer Associate (AI‑102)
➢ Microsoft Certified: Azure Developer
➢ SharePoint Application Development (MCTS)