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Hinjewadi
Parth Malhotra

Parth Malhotra

Hinjewadi, Pune

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About Parth Malhotra:

Specialized in Salesforce customer relationship management systems and products to work with stakeholders, defining the system requirements and customizing the platform. Lifelong learner working towards a career in Salesforce, adept in working in a team environment or independently, and always striving to exceed expectations. 

Salesforce Administrator/ Developer

Experience

Serving as a support analyst for AbbVie Pharmaceutical company at Cognizant Technology Solutions, working closely with the Veeva CRM leads of 30+ countries in the EEMEA (Eastern Europe, the Middle East, and Africa) region, Area IT, developers and managed services, cross-functional teams, and other vendors.
Application enhancement and new feature development for end-users by creating the workflow, validation rules, process builders, approval processes, debugging apex code, resolving system malfunctions and issues for multi countries in multiple orgs using Salesforce best practices, based on the service requests and incidents management on Service Now.
Being the primary POC for EEMEA, the tickets created by the affiliates assign to my ticket queue; thus, my responsibility as part of resolving the tickets includes staffing and forming groups.
Working closely with interface teams integrated with Salesforce such as Data Warehouse, and Reltio MDM and delivering work items related to AbbVie-Allergan integration as well as taking care of the service resumption that happens out of MDM (master data management) deployment.
 

Education

Bachelor of Technology in Computer Science and Engineering 

Chandigarh Group of Colleges, College of Engineering, Landran 
(2016-2020) 

CGPA – 7.48/10

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