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Hyderabad
Pavan kumar Motamarri

Pavan kumar Motamarri

Major incident manager

Technology / Internet

Hyderabad, Hyderabad

Social

About Pavan kumar Motamarri:

 Arranged resolution for 20+ major incidents monthly, reducing resolution time by 30% through streamlined coordination of support teams and technical experts.
• Enhanced stakeholder communication by implementing a proactive status update system, resulting in a 25% increase in stakeholder satisfaction.
• Maintained thorough incident records, ensuring a 15% reduction in recurring incidents by analyzing root causes and recommending preventive measures.
• Crafted detailed incident reports, highlighting incident impact and resolutions, facilitating informed decision- making for management, and preventing future occurrences.
• Spearheaded a high-profile Women Security System project, earning departmental accolades and fostering innovation by 40%.
• Recognized for handling critical incidents, receiving multiple awards and acknowledgments from stakeholders for exceptional performance.
• Led the team in receiving the Best Team Award for outstanding contributions to client deliverables and organizational success.
• Achieved an On-Sport Award & Promotion for playing a pivotal role in critical incident resolution and team support, contributing to overall success.

Experience

 Arranged resolution for 20+ major incidents monthly, reducing resolution time by 30% through streamlined coordination of support teams and technical experts.
• Enhanced stakeholder communication by implementing a proactive status update system, resulting in a 25% increase in stakeholder satisfaction.
• Maintained thorough incident records, ensuring a 15% reduction in recurring incidents by analyzing root causes and recommending preventive measures.
• Crafted detailed incident reports, highlighting incident impact and resolutions, facilitating informed decision- making for management, and preventing future occurrences.
• Spearheaded a high-profile Women Security System project, earning departmental accolades and fostering innovation by 40%.
• Recognized for handling critical incidents, receiving multiple awards and acknowledgments from stakeholders for exceptional performance.
• Led the team in receiving the Best Team Award for outstanding contributions to client deliverables and organizational success.
• Achieved an On-Sport Award & Promotion for playing a pivotal role in critical incident resolution and team support, contributing to overall success.

Education

• Bachelor of Science in Computer Science Acharya Nagarjuna University
• Board of Intermediate education NRI Junior College

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