About pavanesh kumar:
Dedicated ServiceNow professional with a passion for optimizing IT Service Management (ITSM) processes. As a seasoned specialist in the ServiceNow platform, I excel in ITSM and CSM, delivering robust solutions that enhance efficiency, user satisfaction, and business outcomes.
Experience
- Led the development and customization of ServiceNow applications to meet organizational needs.
- Implemented ITSM processes, resulting in improved incident resolution times and service delivery.
- Developed and maintained integrations with third-party systems for seamless data flow.
- Design and deliver ITIL-aligned ITSM processes - Troubleshoot and resolve complex ServiceNow issues
Education
Activities and societies: Programming Club:
Actively participated in the college programming club, engaging in coding competitions, workshops, and collaborative projects.
Hackathon Enthusiast:
Participated in hackathons, demonstrating problem-solving skills, creativity, and the ability to work under tight deadlines.
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Education / Training
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