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Hyderabad
Pavankumar kolukula

Pavankumar kolukula

IT Support Engineer

Technology / Internet

Hyderabad, Hyderabad

Social

Services offered

  • Microsoft Windows 7/8/10, macOS, Linux (Ubuntu, CentOS, etc.)
  • MAC System Support / MAC OS Support
  • Mac device management – JMAF / Mosyle / Kandji Support
  • Active Directory user & group management
  • Asset management and procurement support
  • Remote support: MSTSC (RDP), Dame Ware, TeamViewer, SCCM Remote Control
  • VPN configuration & troubleshooting
  • Ticketing & ITSM tools: ServiceNow, BMC Remedy, Jira
  • Endpoint & device management: ManageEngine Desktop Central
  • Google Workspace, Office 365, OneLogin, MFA
  • Antivirus / Endpoint security (e.g. Cisco AMP)
  • Network Support
Mac system support
Remote support
Endpoint management
Network support
It support
Approximate rate: ₹ 500 per hour

Experience

  • Microsoft Windows 7/8/10, macOS, Linux (Ubuntu, CentOS, etc.)
  • MAC System Support / MAC OS Support
  • Mac device management – JMAF / Mosyle / Kandji Support
  • Active Directory user & group management
  • Asset management and procurement support
  • Remote support: MSTSC (RDP), Dame Ware, TeamViewer, SCCM Remote Control
  • VPN configuration & troubleshooting
  • Ticketing & ITSM tools: ServiceNow, BMC Remedy, Jira
  • Endpoint & device management: ManageEngine Desktop Central
  • Google Workspace, Office 365, OneLogin, MFA
  • Antivirus / Endpoint security (e.g. Cisco AMP)
  • Network Support

Education

  • Provide 2nd level support for internal stakeholders, addressing hardware, software, and OS issues.
  • Maintain application systems in operation, diagnosing and resolving production issues.
  • Perform root-cause analysis and share findings with management & teams.
  • Collaborate with Infrastructure and Service Support teams to escalate complex issues.
  • Execute tasks in a change management environment and handle tickets via Jira / ServiceNow.
  • Identify recurring problems, propose improvements, and automate repetitive tasks where possible.
  • Document standard operating procedures, playbooks, and knowledge-based articles.

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