

Phanisunder Balijepalli
Customer Service / Support
About Phanisunder Balijepalli :
Expertise in managing customer service issues in a timely manner and to create effective CS procedures, policies, and standards
Front-led the development, continuous improvement, delivery of customer service and the strategic development of operational requirements, process and technology, to deliver key service outcomes for customers in either a B2B or B2C environment
Developed & implemented client service strategies that will increase sales while providing a positive experience for all clients
Proven track record of resolving and reducing customer complaints and meeting customer service level agreements
Excellent planning and organizational skills result in the optimum functioning of the department and the consistent achievement of customer service standards
Proficient in managing & leading teams for successful process operations & experience of developing procedures, service standards for business excellence.
Experience
Deputy Manager seeking role in Client Service Management,TAT Management,OLA management,SLA Management,Cost Control,Revenue Growth,Process Management,Operations Management,Service Quality Improvement,Complaint Resolution,Escalation Management.
Education
bachelor of science in Information Technologies
Professionals in the same Customer Service / Support sector as Phanisunder Balijepalli
Professionals from different sectors near Hyderabad, Hyderabad
Jobs near Hyderabad, Hyderabad
-
Training Manager-Trust
6 days ago
Wipro HyderabadRole and Responsibilities · The Key Objectives: · Ensure all training goals and objectives are met at an account level. · Create and implement learning service integration and transition plans, ensuring that all necessary activities are performed in a timely and effective manner. ...
-
AR Manager - India
2 days ago
Axis Services - India HyderabadOverview of Axis Services - India · ">We are a leading provider of innovative solutions for businesses, committed to delivering exceptional results and exceeding customer expectations. · Salary and Benefits · ">We offer a competitive salary and benefits package, including a bonus ...
-
Senior AR Operations Lead
2 days ago
Axis Services - India HyderabadCompany Overview · ">Axis Services - India is a leading provider of innovative solutions for businesses. Our team is dedicated to delivering exceptional results and exceeding customer expectations. · Job Description · ">As an experienced AR Operations Lead, you will be responsibl ...