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About me:

  • Forward-thinking Operations Specialist bringing 2.5 years of expertise in Payment Operations for Banking sector businesses. 
  • Cultivates rapport with individuals to optimize project goalsand output, resolve complex problems and deliver innovative improvement strategies. Proficient in Development and Reconciling. 
  • Creative Operations Specialist skilful in executing effective operating rhythms and management systems structures. Expertise in analysing, articulating and solving various problems. 
  • Analytical and organized professional comfortable working independently or as part of team. 
  • To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. 

Experience

Business Process Associate Jun2019-till date 

Tata Consultancy Services 

As a TCSer I am being responsible to provide services to Foreign Banking Payment Process (RTGS/NEFT):

  • Performed quality assurance checks on transactions and account actions to assess compliance as Per LOP. 
  • Gathered, organized and input information into digital database. 
  • Frequently inspected production area to verify process is working Smoothly 
  • Enhanced production of NEFT-RTGS Process to exceed goals/expectations. 
  • Providing reporting for forecast analysis and ad-hoc reporting in support of decision-making. Boosted customer experiences by delivering superior customer service, issue resolution and merchandising. 
  • Coached staff on daily performance and conducted evaluations to constructively address concerns. 
  • Reconciliation of various internal accounts and RBI Main account. 
  • Annual review of LOP/OCM with Stakeholders. 

In addition to this have also worked in Implementation if new Sub-Process and Development Projects 

  • Process Automation: I am being involved in Automation of NEFT-RTGS process to increase the STP Count of the Transactions 
  • Recon Automation:  I am being involved in recon automation of various account wherein I Co-ordinate with support and OPS to develop the recon Module. 
  • Process Implementation: I have been part of various implementation subprocess of NEFT Payment: o Availability of National Electronic Funds Transfer (NEFT) System on 24x7 basis RBI/2019-20/111 DPSS (CO) RPPD

 

Education

Masters of Business Administration (Hybrid/Finance) Prin. L. N.Welingkar Institute of Management Development &Research April, 2021 - Currently Pursuing

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