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Pooja Nair

Pooja Nair

Database administrator & Observability engineer

Technology / Internet

Mumbai, Maharashtra

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About Pooja Nair:

A level-headed IT professional with 5 years of experience working as a database administrator, delivery lead and observability engineer. Involved in database administration, monitoring, configuration, support & troubleshooting with extensive experience in managing over 1700 databases. Well-versed in Incident, Problem and Change Management (BMC Remedy & ServiceNow).
Skilled at interacting with clients and delivering outstanding customer service. Helped improve customer satisfaction rates up to 85% and learning compliance from 0 to 40+ hours. IELTS Overall Band Score: 7.0 (L:7.5, S:7, R:6.5, W:6.5)

 

Experience

A level-headed IT professional with 5 years of experience working as a database administrator, delivery lead and observability engineer. Involved in database administration, monitoring, configuration, support & troubleshooting with extensive experience in managing over 1700 databases. Well-versed in Incident, Problem and Change Management (BMC Remedy & ServiceNow).
Skilled at interacting with clients and delivering outstanding customer service. Helped improve customer satisfaction rates up to 85% and learning compliance from 0 to 40+ hours. IELTS Overall Band Score: 7.0 (L:7.5, S:7, R:6.5, W:6.5)

 

Education

BSC IT graduate from Mumbai University

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