
pooja Singh
Customer Service / Support
About pooja Singh:
Energetic and experienced in US Healthcare as AR Team coordinator with total 8 years of experience in different healthcare environments and Customer service. Eager to provide client & providers with the best solutions for sustained improvements in performance and profitability.
Work Experience:
Palai RCM solutions Pvt Ltd: December 2018 to july2022
Managed daily Billing Department functions. Initiate call to insurance companies to check the claim status of outstanding balances on patient account and taking appropriate action.
Supervising High dollar AR, Denial management and Negotiations with Insurance.
Detailed work experience:
Manage AR accounts by ensuring timely follow up.
• High Dollar claims (Procedures and Surgery).
• Underpayments appeal.
• Review medical record documentation to identify services provided by physicians that pertains
to the claims that are being filed Before sending it to insurance.
• Responsible for processing payments, adjustments and denials according to established
guidelines.
• Ensure accurate entry of work into designated billing systems.
Worked as an Executive at Hexaware Technologies Ltd. Jan2018 till Aug 2018, Millennium Business park, Mahape, Navi Mumbai.
Worked with (KPO) Inventurus knowledge solutions as an AR Associate for US healthcare services. (Oct 2014 till 2016 April), Mindspace
Aioli.
Worked as a Sr. Customer service executive with Sagacious International BPO Pvt Ltd. From Sep 2012 to July 2014.
I can • •
• • •
bring the following skills, which could greatly benefit your organisation
Effective communication and interpersonal skills to build working relationships with clients & internal departments.
Punctuality
Discipline
Honesty Leadership Quality
These qualities, combined with my dedication and strong work ethic, should enable me to make a positive impact in your organization.
EDUCATION QUALIFICATION
BACHELOR IN COMPUTER APPLICATIONS Distinction in PC Software & DBMS.
SKILLS
Worked on Various Software: Centricity, GECB, Athena, 11E EMR.
INTEREST AND STRENGHTS
Areas of interest: Travelling, expl
Experience
Energetic and experienced in US Healthcare as AR Team coordinator with total 8 years of experience in different healthcare environments and Customer service. Eager to provide client & providers with the best solutions for sustained improvements in performance and profitability.
Education
I have done bca.
12
10
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