Porselvan Ramalingam

Professional and experienced IREG tester, Alarm monitoring & Analyzing network KPI’s  with extensive knowledge of wireless network communication systems and protocols. Seeking a responsible position as an IREG tester in an organization that offers professional growth and development.

Job profile: Service Operation Centre(KPI Analyst)

• Using ( KPIs Dashboards, Web PRS, DOSR, Oasis, UPM, GEO location, GIS and eolive).
• Monitor all service affecting KPI’s of below areas applying present threshold.
• Mobile access NW (2G/3G/LTE).
• Mobile Core (CS/PS).
• Roaming ( Inbound/Outbound )
• IDD ( Incoming / Outgoing )
• Unified Messaging.
• Coordination with Front Office of areas mentioned above to make sure that services not affected by NW failure or HW issue.
• Raising incident management tickets of any violating KPI which to be addressed to concerned via Remedy & HP Service Manager System and highlight the issues using proper escalation matrix.
• Follow up with the concerned for any raised issues applying OLA/SLA, to make sure service availability is restored within minimum time intervals. 
• Monitor all important events to ensure high quality service availability.
• Help to Ensure prestige customers receive the highest standard of services.
• Make sure vital areas (malls/hotels/restaurants/hospitals.) enjoy high quality of services.
• Analyze individual customer behavior and device penetration to identify area of improvement and feasible new revenue stream.
• Monitor all hazardous and planned outages and activities of all Etisalat N/W nodes to make sure it’s performed and accomplished successfully within the outage time window.

Company         : Huawei Telecommunication LTD

Period              : Apr 2013- Dec 2014

            Role                  : Senior FO Engineer-Core Network

Job Responsibilities

• We use to work at excel sheets and at the end of the day we had to submit our   Work though daily reporting.
• Limits so to speak, I could enhance the performance of my shift on daily basis.
• We use to work under the SLA (Service level agreement), which was deemed as the course of conduct at the field between us and Huawei.
• We use to monitoring the alarm in M2000 & CITIRIX for the external alarm and we escalate the fault alarm to E&M Operators.
• Monitoring of All NSS Alarms.
• Preparing & updating  the Daily incident reports Use of Citrix Client Software for OMCR(GUI).
• Use of IMANAGER M2000 Mobile Element Management System (Alarm Browse, Query and statistics) for HUAWEI Monitoring.
• Checking All External alarms of Huawei using NSS Commands.
• Dispatching the field technicians for troubleshooting the alarms.
• Dispatching the trouble tickets through Huawei’s software SDM and also maintaining the data base for each trouble tickets in Excel reporting formats.
• Following Up with the NSS Engineers and helping them to clear the Alarms.
• Making Outage Reports for All the Aircel Circles.
•  We create a work orders through Mos5100, SDM and by Email & SMS to concern Department.

Company         : Huawei Telecommunication LTD

Period              : Dec 2009- Jan 2013

            Role                  : NSS Engineer-Core Network

             Worked as a NSS Engineer for Huawei-Aircel GSM 2G/3G Project in Kerala Circle.  I manage 2 MSC’s and HLR’s installed across the Kerala and Madhya Pradesh Circle as a part Aircel GSM mobile switch operations. Sound knowledge in Roaming configuration and testing.

• Extensive knowledge of wireless communication systems, IREG testing practices such as IR24 & IR32 before commercial launch.
• Providing signaling and switching support for roaming services
• Developing and maintaining IREG testing standards and procedures
• Troubleshooting switching issues and evaluation SS7 messages when in roaming
• Managing testing plans and performing software testing of network communication systems
• Preparing testing documentation for future reference
• Familiar in Huawei MGW UMG 8900 
• Familiar in Huawei MSC MSOFTX3000
• Familiar in Huawei HLR 9820
• Familiar with E1 augmentation 
• POI Creation
• B Table definition, Number analysis 
• Call traces analysis
• Redundancy Checking of core nodes
• Daily health checkups, 
• CDR backups & node backups
• Command log backups of Nodes
• Resolution of Customer complaints. 
• Coordination  with STP or IN in case of any issue
• have working Experience on tools like M2000,  LMT
• Network Surveillance/Alarm Management, Clearing the  Network Alarms
• Monitoring & escalation of alarms for all nodes & sites.
• Co-ordination with lease line Medias for restoration of outages & errors in media.
• co-ordination with field engineers and Technicians for site related alarms
• basic operational knowledge of Huawei BSC,RNC
• Familiar in Huawei U2000 TXN NMS
• Preparing & circulation all reports

Educational Profile:

Bachelor of Technology in Information Technology, Year of 2005-08 with First Class, In Muthayammal Engineering College, Rasipuram, India

Diploma in Electrical and Electronics Engineering, year of 1997-01 with First Class, in Senkunthar Institute of Polytechnic College, Tiruchengode, India.