Prabir Deb

Seeking a challenging position in Finance / Operations sector that will enable to utilize my experience, organizational skills enhancing overall efficiency of related activities thereby contribute towards business excellence

• Hands on experience of participating in internal audit & central office audit activities like day to day basis cash transactions,account openning procedures,compliance etc.
• Persuasive communicator with good analytical, logical and problem solving skills
• Good experience of Processing and verifying Cheque Transfers, RTGS and CMS adhering to AML policy
• Proven ability to manage workflows across multi-functional teams from planning through execution and completion to increase productivity, quality and service delivery
• Adept at taking initiatives with an upbeat attitude & methodical approach to work
• Driven by new challenges and good at adapting to any cultural and business environment
• Proficient in Ms-Office (Word, Excel, PowerPoint, Outlook) 

 Axis Bank Limited, Tripura                                                                                    (July’2015 – Feb’2020)

 Job Role :- Customer Service Officer

 Designation :- Assitant Manager,Operations      

Notable Contributions

• Welcome Desk Operations
• Clearing Operations
• Teller Operations

Welcome Desk Operations:

Key Deliverables:

• Handle Locker Operation and issuance of Deliverables
• Welcome calling and account post-opening verification
• Follow up and closing of customer complaints with resolution update in Service Request dashboard in CRM within TAT
• Verify and process foreign currency exchanges, Travel Currency
• Verification and processing changes in account related information
• Undertake & verify cash transactions
• Reconciliation of reports, preparation of reports using MS Excel
• Upselling and cross selling of CASA & IPG including Mutual funds, Insurance policies, General Insurance, Sale of Gold bars/coins, Retail Loans etc.
• Ensure proper maintenance of transaction reports for audit as per compliance
• Performing intermediate duties and support related to branch operational activities and financial services
• Undertake banking transactions including opening all types of accounts, KYC verification, deposits and promote the most suitable financial products
• Active participation in branch's internal audit and central office audit activities

Clearing Operations (Clearing through SBI):

Key Deliverables:

• Monitoring for both Inward & Outward clearing transactions.
• Daily reconciliation of accounts maintained  with other banks.(Clearing & Remittance)
• Reconciliation of all clearing reports and Registers. 
• Maintaining customer relationship and quality service in regard to informing customer about their transactions.

Teller Operations :

Key Deliverables:

• Responsible for customer’s cash transaction of the branch both Receipts & Payments
• Cash book balancing
• Vault custodian
• Proper attention in maintaining the branch cash retention limit
• Follow-up with others banks for disposal of excess cash
• Undertake & verify cash transactions
• Reconciliation of reports, preparation of reports using MS Excel
• Upselling and cross selling of IPG including Mutual funds, Insurance policies, General Insurance, Sale of Gold bars/coins, Retail Loans etc.
• Ensure proper maintenance of transaction reports for audit as per compliance
• Responsible for high quality service , customer relationship management, Queue management & Branch Audit and Compliance

  IndusInd Bank Limited, Tripura                                                                                          (Feb’2020 – Dec’2020)

 Job Role :- Government Relationship Manager

 Designation :- Deputy Manager,Government Banking   

Notable Contributions

• Retaining & enhancing existing Government Relationships along with TASC & Defense.
• Sourcing & Building New Government Relationships
• Attending various Government & High Officials’ Meeting & Seminar as a representative of Bank .

ICICI Bank Ltd, Tripura                                                                              (Jan’2021 – Till Date)

Job Role :- Branch Manager

Designation :- DM II        

Notable Contributions

•   Achieve annual targets for branch set in AOP (Annual operative plan)
•  Make action plan, and strategize to get profit through branch operations and cross sell
• Keep up to date with product to provide suitable advice to the customers
•  Reduce the waiting time for customers in branch
• Increase the customer satisfaction
•  Know the value banker’s (VB’s) productivity and revenue generation
• Ensure smooth functioning of the branch and follow banking norms
• Responsible for monitoring business, compliance and operations
• Responsible for taking decisions that are cost effective and generate revenue
• Monitor the branch sales targets and strategize to acquire new accounts and expand existing accounts by offering various financial products and services to the customer

M.Com (Banking) from MaduraiKamaraj University Centre for Distance Learning, Kolkata with 59%

B.Com from Madurai Kamaraj University,Kolkata with 57%

Higher Secondary from UmakantaAcademy (TBSE), Agartala with 61%

Secondary education from Vivekananda Shishu Niketan (TBSE), Bishalgarh with 83%