Pradeep Easo Samuel

Dynamic and results-driven hospitality operations specialist with 7 years of experience in the industry having led high-performing teams. Proven track record of conceptualizing and executing high-energy events. Possesses end-to-end project management skills, from initial client consultation to on-site direction and post-event analysis. Adept at creating memorable guest experiences while ensuring operational efficiency and profitability.

Operations Manager - Facilities & Events:

• Team Leadership & Operations Management: Led a multi-faceted operations team, implementing dynamic staff scheduling processes to minimize coverage gaps and enhance team efficiency.
• Event Management: Designed and coordinated logistics for over 40 events, ensuring seamless execution through efficient scheduling and resource allocation.
• Performance Analysis & Reporting: Delivered monthly performance reports to the CEO, highlighting operational challenges and proposing actionable solutions to drive continuous improvement.
• Employee Development: Conducted quarterly performance reviews and introduced targeted training programs, resulting in measurable increases in staff productivity.
• Budget Management: Oversaw multiple annual budget, optimizing resource allocation and achieving year-over-year cost savings.
• Vendor & Contract Management: Negotiated and managed vendor contracts, ensuring compliance and reduction in overall costs.
• Process Optimization: Spearheaded the on-boarding of business operations onto a web-based platform, improving operational efficiency.
• End-to-End Project Ownership: Managed the complete event lifecycle from initial client consultation and contract negotiation to post-event analysis.
• Logistical Blueprint Development: Created and presented detailed operational plans covering all aspects of the event, including venue layouts, participant flow, spectator experience, and vendor schedules.
• Multi-Vendor Integration & Coordination: Acted as the central hub for all vendors, coordinating their efforts to ensure seamless integration and timely execution of all logistical components.
• On-site Operations Leadership: Oversaw all on-site setup, execution, and tear-down, serving as the lead troubleshooter and decision-maker to ensure a flawless event flow.
• Security & Safety Protocol Implementation: Established and managed security protocols, access control measures, and crowd management strategies to guarantee the safety of athletes, spectators, and staff.
• Volunteer & Staff Management: Recruited, trained, and deployed event staff and volunteers to support on-site operations.
• Enhanced Guest Experience: Integrated hospitality principles into the logistical plan to improve the spectator experience, focusing on crowd flow, way-finding, accessibility, and effective management of F&B vendors and other basic amenities.
• Guest Services Leadership: Directed guest services operations, achieving positive feedback scores in post-event surveys and resolving guest complaints promptly to enhance customer satisfaction.
• Guest Experience Strategy: Contributed to the development of guest experience strategies, including streamlined check-in processes, which improved satisfaction ratings.
• Event Execution: Led the setup and tear-down of events, ensuring flawless execution of seating, lighting, and A/V systems.
• Safety & Compliance: Established and enforced crowd control measures and emergency protocols, resulting in zero safety hazard incidents. Partnered with local law enforcement for large-scale events to enhance attendee security and regulatory compliance.
• HSE & Technical Systems: Conducted monthly inspections of HSE equipment, ensuring 100% operational readiness and compliance with safety standards. Maintained 100% uptime for technical systems, including scoreboards and A/V equipment, through proactive maintenance.
• Regulatory Compliance: Monitored and ensured adherence to all local operational regulations, preventing potential legal issues.
• Vendor Operations Management: Managed F&B and merchandise operations through strong vendor relationships, reducing supply chain disruptions and improving quality assurance metrics.

Masters in Business Administration

•  Graduated with 7.54 CGPA from REVA Business School, REVA University, Bengaluru, India in July 2018.

Bachelors in Hospitality Management

• Graduated with 8.69 CGPA from Welcomgroup Graduate School of Hotel Administration (WGSHA), Manipal University, Manipal, India in May 2013.

Certificate course in Global Hospitality & Tourism Management

• Graduated from University of California, Riverside, USA in July 2012