prakash sankar

IT Support Executive with over 6+ years of experience in IT infrastructure, system administration, and
end-user support. I worked in Azure, G Suite, Intune, Office 365 administration, and Active Directory.
Skilled in troubleshooting hardware, software, and network-related issues, ensuring seamless IT
operations. Adept at collaborating with cross-functional teams, managing IT resources, and driving
operational efficiency.

Provide L1 & L2 IT support, troubleshooting hardware, software, and network issues for end-users.
• Manage ticketing systems (Redmine, Fresh Service, Jira) to process and resolve technical support
requests.
• Azure Administration : Managed Azure Active Directory (AAD), virtual machines, and cloud-based
security policies.
• Intune Administration: basic configured and managed device compliance policies, application
deployments, and encryption methods ( BitLocker , File vault ) .
• Office 365 Administration: Managed user accounts, licenses, email security, and compliance policies.
• Microsoft Administration: Handled Windows Server management, group policy configurations, and
system security updates.
• G Suite: Manage G Suite Mail ID, reset password, and deactivate the account.
• Install, configure, and maintain Windows, Mac, and Ubuntu operating systems.
• Administer Active Directory (AD)—account creation, password resets and access control.
• Configure and troubleshoot VPN connectivity.
• Maintain and support enterprise applications such as ManageEngine Endpoint Central Cloud, KAV,
Jarvis, and Endpoint Protection Platform.
• Handle IT asset management, inventory tracking (Snipe IT, Manage Engine), and procurement.
• Set up and manage video conferencing systems and meeting room IT infrastructure.
• Configure and maintain local and network printers for seamless operations.
• Oversee employee onboarding and offboarding processes, including IT access control and asset
recovery, and support the Infosec team in offboarding processes.

Bachelor of Engineering (BE)