About Pramod Kumar:
Having 13 years of work experience in IT industry.
9 years of experience in software development Production Support maintenance and Migratation projects in Java/J2EE technologies.
Good understanding of ITIL and ITSM (using tools BMC Remedy/Service Now, Rally) operational processes like Incident Management, Change Management.
Involved in various Project Migration, Infrastructure Setup, Disaster Recovery, Business and Project Support Activities.
Experienced of providing the production support in a Level1 Level2& Level3.
Experience
Having 13 years of work experience in IT industry.
Education
- M.Sc(IT)(Master of Science and Information Technology)from Sikkim Manipal University,Hyderabad — 2004 Passed out
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