Pramod Pal

• A competent professional with 15 years of experience in the areas of Service, Demonstration, Branding, Business Development, After- Sales Service Management & Client Relationship Management.
• Presently working with Wipro Ge Healthcare Pvt. Ltd, in Capacity of Lead Engineer (Service) at Bareilly Since 22nd April 2019.
• A proactive planner with abilities in devising effective strategies for augmenting business.
• Proven performer with an excellent track record in service across assignments.
• Awarded as Customer Focused in 2016 & Service Excellence professional in 2019 by Stryker.
• Many Impact Awards Focus in 2019, Ownership, Champion & the most rewarding CEO Award in 2020 by GE Healthcare. Champion Award for 2021 is the latest edition to the portfolio.

EXECUTIVE DIGEST:

• A competent professional with 15 years of experience in the areas of Service, Demonstration, Branding, Business Development, After- Sales Service Management & Client Relationship Management.
• Presently working with Wipro Ge Healthcare Pvt. Ltd, in Capacity of Lead Engineer (Service) at Bareilly Since 22nd April 2019.
• A proactive planner with abilities in devising effective strategies for augmenting business.
• Proven performer with an excellent track record in service across assignments.
• Awarded as Customer Focused in 2016 & Service Excellence professional in 2019 by Stryker.
• Many Impact Awards Focus in 2019, Ownership, Champion & the most rewarding CEO Award in 2020 by GE Healthcare. Champion Award for 2021 is the latest edition to the portfolio.

PROFESSIONAL HISTORY:

Presently working with Wipro Ge Healthcare Pvt. Ltd., as Lead Engineer – Services, since 22nd April 2019.

Company Profile

• GE Healthcare is the most reputed manufacture of CT, MRI, Cath Lab, PET CT, Nuclear Medicine, Cyclotron & other diagnostic, therapeutic & monitoring medical devices. GE is having good numbers of Market share in CT & pioneer in Ultrasound sections.

Job Nature / Responsibilities

Managing & rendering service operations for Digital Imaging equipment (CT, PETCT, MRI & Cath lab ) installed at Bareilly & peripheral regions consist half part of Uttarakhand as well. Utilizing best technical skills & decision-making strategy to see issue to resolution in earliest time frame. Maintaining a bridge with internal & external stakeholders to get the job done. Honing business skills by leading negotiation meetings with the key decision makers & generate revenue for the organization. Leading one channel partner with ownership & reviewing their performance weekly, guiding them to progression & brand penetration of organization. Regular meetings with customers to ensure their engagement with us & maintain high level of satisfaction.

• Managing major diagnostic Institutions, medical colleges, and Other medical institutions solely.
• Achieving customers satisfaction in connection with a profitable service business.
• Exemplary revenue generation through the sales of service consumable, contracts, upgrades, parts etc.
• Achieved excellent CSAT score by resolution of Customer Concerns & regular Communication.
• Cooperating closely with the Regional/ National Call Desk & other Program conveners.
• Breaking the Boundaries by leading the FE Avatar Tool to boost the Morale of Team Members.
• Helping hand to regional desk for monthly, quarterly Newsletters.
• Ensured customers satisfaction in connection with a profitable service business.
• Integration with sales team for technical discussion & demonstration during critical Sales deals.

Formerly worked with Stryker India Pvt. Ltd., Lucknow as Sr. Service Engineer since 2nd March 2015 till 15th April 2019.

Company Profile

• Stryker is one of the most reputed manufacturer of Orthopaedic Implants, Heavy Duty devices, Laparoscopy Cameras, Neuro Navigation Systems, Ultrasonic Aspirators, High Speed Neuro drill System, Hospital Infrastructure Devices (OT Lights, OT Table, Light Systems, and Digital Operation Theatre Systems etc.)

Job Nature / Responsibilities

Responsible for maintenance and servicing of the above-mentioned equipment installed in the U.P. Region, with the applicable provisions, regulations, MED guidelines, safety regulations in connections with Stryker standard operation procedures. Currently handing entire U.P. except western belt and managing one ASP also. Maintaining excellent relationship with all customers.

• Handled Major Health Institutions, Universities and medical colleges solely.
• Excellent CSI Score throughout the service in Stryker.
• Cooperated closely with the sales team for technical discussion & demonstration during Tenders.
• Developed the Service revenue in multi-fold, in 4 years & got awarded too for this exemplary growth.

Worked with Skanray Technologies Pvt. Ltd. (Formerly Called Larsen & Toubro Ltd., MES Division), Lucknow as Service Engineer since Jan 2011 till February 2015.

Company Profile

Skanray Technologies is one of the most reputed manufacturer of imaging equipment’s i.e. HF  X-ray machine, C-Arm, CR, DR ,RVG, Ultrasound machine &  DC X-ray machines and also manufacturing a wide range of Patient Monitoring System, Electrosurgical units, Anaesthesia machines, ICU Ventilators in India. Skanray Technologies was known as L&T, Medical Equipment & System earlier

Job Nature / Responsibilities

Responsible for Installation / maintenance and servicing of the above-mentioned equipment installed in the Northern Region, with the applicable provisions, regulations, Med guidelines, safety regulations in connections with Skanray standard operation procedures.

• Ensuring customers satisfaction in connection with a profitable service business.
• Selling the service consumable, maintenance contracts, upgrades, spare parts etc.
• Communicating with the customers to ensure their best level of engagement with us.
• Cooperating closely with the Regional/ National Call Desk.
• Actively participating in regional Conferences, seminars as brand image of organization.

Worked with BPLLTD, Lucknow as Service Engineer from April 2010 to Dec 2010.

Company Profile

BPL LTD. is one of the most reputed medical equipment manufacturers in India. It manufactures a wide range of imaging equipments like ECG Machine, Patient Monitoring Systems, Oxygen Concentrators, Foetal Monitors, Foetal Doppler’s, Ultrasound Machine, TMT Etc.

Job Nature / Responsibilities

Responsible for Installation / maintenance and servicing of the above-mentioned equipment installed in the Lucknow Region, with the applicable provisions, regulations, Med guidelines, safety Standards. Also responsible for consumables business.

Worked with Batsal Medical system located at Bareilly, as Sales & Service Engineer from May 2007 to March 2010.

Company Profile

Batsal Medical System was the Sales dealer for BPL Ltd and Service channel partner for L&T, Medical Equipment & System. This company use to sell all products of BPL & render the services on behalf of L&T.

Job Nature / Responsibilities

Responsible for Service Revenue, Service Complaints resolution & sales revenue for Company. Successfully achieved the set targets of in respective years and learnt to manage tricky customers. Worked in Bareilly & Moradabad Territory with this portfolio.

Achievements till date: -

• Developed myself as highly organized, business acumen with strong interpersonal skills.
• Achieved Analytic skills through lean six sigma to drive the team in proficient manner.
• Achieved Excellent CSAT Score throughout carrier span.
• Slashed import charges of high value part, by implementing a JDI project during Stryker tenure
• Awarded as Customer focused in 2016 & for Service excellence in 2019 by Stryker.
• Impact Award for Focus in 2019 & for Ownership, Purpose Champion, Zone Champion & CEO Award in 2020 by GE Healthcare.
• National Award for Ownership in Q1 2020, by GE Healthcare.
• National Award for Focus in Q1 2021,by GE Healthcare
• Champion Award for the Northern Region of the India from National Desk.

Masters in Business Administration (Marketing).

Diploma in Electronics Engineering.