PRASHANTH RAJANALA

A ServiceNow expert with 1.9 years of experience in ITSM Module. Currently I am working in Wipro as a ServiceNow Developer.
Currently I am looking for a role where I can apply the skills acquired by my experiences, be it technical or managerial in value addition to the project or the team of which I am part, supporting innovation and creativity for growth and continue learning and gaining experiences.

Primarily centered on the ITSM module, my emphasis encompasses: 

- Developing and designing table structures, forms, lists, and views.
 - Setting up catalog items, record producers, and order guides. 
- Configuring Access Control Lists (ACLs). 
- Engaging with Flow and Workflow. 
- Implementing Ui Policies, Client scripts, and Ui Actions.
 - Dealing with Business Rules and Script includes. 
- Managing Notifications, email scripts, and scheduled jobs. 
- Overseeing Incident management processes. 
- Addressing User criteria, SLA, and events. 
- Taking full responsibility for end-to-end tasks, maintaining client connections. 
- Assisting fellow team members in enhancing technical expertise

Graduation:  B.Tech 2018-22
National Institute of Technology, Warangal 

Intermediate : 2015-17
MasterMinds Junior college, Siddipet

SSC: 2014-15
ZPHS Ensanpally