Prathyusha Akula

Summary

Detail-oriented IT Analyst with 5.8 years of experience in designing, developing, and optimizing ETL workflows in cloud-based environments. Expertise in Openshift containerized cloud platform with a strong background in data integration, containerization, and CI/CD pipelines. Proficient in Apache Airflow, SQL, and cloud-native technologies to ensure efficient data processing and seamless application deployment. Experienced in incident management and proactive troubleshooting to minimize downtime and ensure system reliability. Passionate about leveraging automation to enhance productivity and improve the scalability of cloud applications.

Skills

Cloud Platform: OpenShift
Batch Scheduler: Airflow, Control-M, Autosys
DevOps & Automation Tools: Apache Airflow, Control-M, Jenkins, Urban Code Deploy, Harness, Docker
Incident & Change Management: ServiceNow, BMC Remedy
Monitoring & Reporting Tools: Dynatrace, Splunk, Kibana, Grafana
Databases & Data Integration: SQL
Version Control: Git

Programming language: Java
Security & Risk Management: Aqua Security
Ticketing Tool: JIRA
Identity Access Management: TPAM, CyberArk
Secrets Management: HashiCorp Vault
Project Documentation: Confluence

Experience

March 2022 - Current

Tata Consultancy Services - Hyderabad, India
IT Analyst    
Client: Lloyds Banking Group

Led the development and automation of ETL processes using Apache Airflow for cloud-based applications deployed on the OpenShift containerized platform.
Optimized ETL job scheduling using Airflow, ensuring on-time execution and SLA compliance, with a 98% success rate for job runs.
Implemented incident management processes using ServiceNow and BMC Remedy, reducing response time for P2 incidents by 20%, and improving cross-functional communication.
Conducted root cause analysis (RCA) for recurring issues, implementing corrective actions that reduced incident recurrence by 15%.
Ensured security and compliance through regular password rotations for service accounts in production environments.
Integrated Dynatrace for resource utilization monitoring, and Kibana for log analysis, enhancing troubleshooting capabilities and reducing mean time to resolution (MTTR) by 30%.
Assessed and remediated application vulnerabilities using Aqua Security, ensuring compliance with security policies, and risk management procedures.

----------------------------------------------------------------------------------------------------------------------------------------

August 2019 - February 2022

Infosys Limited - Hyderabad, India
Senior Systems Engineer    
Client: Charles Schwab

Automated job scheduling from Autosys to Control-M.
Managed production failover processes to ensure business continuity in case of outages, contributing to 100% system availability.
Enhanced log monitoring by implementing Splunk for real-time application performance tracking and Kibana for event-driven troubleshooting.
Supported CI/CD pipelines for automated application deployment, reducing manual intervention and improving deployment accuracy by 25%.
Worked with Jenkins for build automation, Confluence for project documentation, and Git for version control, ensuring consistency and reliability in the development process.
Managed Techline communications for timely updates during critical production deployments, ensuring smooth operations and stakeholder alignment.

Detail-oriented IT Analyst with 5.8 years of experience in designing, developing, and optimizing ETL workflows in cloud-based environments. Expertise in Openshift containerized cloud platform with a strong background in data integration, containerization, and CI/CD pipelines. Proficient in Apache Airflow, SQL, BigQuery and cloud-native technologies to ensure efficient data processing and seamless application deployment. Experienced in incident management and proactive troubleshooting to minimize downtime and ensure system reliability. Passionate about leveraging automation to enhance productivity and improve the scalability of cloud applications.

Education Qualification

October 2024
Koneru Lakshmaiah Education Foundation Vijayawada
MBA Finance (Distance Education - Part-time)

May 2019
Koneru Laksmaiah Education Foundation Vijayawada
Bachelor of Technology Computer Science