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Nagpur
Pratik sharma

Pratik sharma

Technical Support/ Customer Support

Customer Service / Support

Nagpur, Nagpur

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About Pratik sharma:

Customer-focused SaaS Implementation and Technical Support professional with 3+ years of experience in data migration, API troubleshooting, and client training. Skilled in supporting cloud-based products, resolving complex issues, and collaborating across teams to deliver high customer satisfaction.

Experience

Over 2 years of professional experience in SaaS implementation, technical support, and customer training, specializing in system configuration, data migration, API troubleshooting, IoT integrations, and third-party interfaces. Experienced in supporting cloud-based platforms, resolving complex technical issues, managing tickets, and delivering end-to-end client onboarding while maintaining high customer satisfaction.

Education

Bachelor of Commerce graduate with a strong foundation in accounting, financial management, and business operations, complemented by certifications in effective communication, financial markets, and management accounting.

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