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Praveen Kumar Dube

Praveen Kumar Dube

Delhi, Delhi

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About Praveen Kumar Dube:

Approx. 11 Years of Experience in Operations & Maintenance & troubleshooting & implementation and design of contact centre technology with Proficiency in Configuration, Troubleshooting and Administration of Cisco IPCCE Solution. Major experience on UCCE support and implementation also have experience on UCCX and other 3rd party integration. Also attended training and lab session of cisco WebEx and cisco live sessions. Have good understanding of supporting technology that used to work together with UCCE implementation like Database, Server, Network, VM, AD, reporting solution as well. Good understanding recording software like NICE, Verint.

Experience

Approx. 11 Years of Experience in Operations & Maintenance & troubleshooting & implementation and design of contact centre technology with Proficiency in Configuration, Troubleshooting and Administration of Cisco IPCCE Solution. Major experience on UCCE support and implementation also have experience on UCCX and other 3rd party integration. Also attended training and lab session of cisco WebEx and cisco live sessions. Have good understanding of supporting technology that used to work together with UCCE implementation like Database, Server, Network, VM, AD, reporting solution as well. Good understanding recording software like NICE, Verint.

Education

10+2+3 Regular ( Engineering Diploma)

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