Prem G

Competent and focused team player with over 9 years of excellence in delivering optimal results in high-growth environments through initiatives that exceed business performance targets and achieve measurable outcomes in the e-commerce Industry.
Seeking a challenging opportunity in the Supply Chain industry that will offer me a scope for professional growth while being resourceful & innovative.

• Coordinate with the merchant, Delivery Company to track the whereabouts about the order and keeping the customer informed on the status of their orders.
• Reimburse Unprocessed/ out of stock orders and notify the customer of cancellation and initiate new orders.
• Coordinate the warehouse team, merchant to assist the customer in returning defective/incomplete orders and arrange for refund/replacements.
• Taken care of fraud account review and activation of eligible account by coordinating with the customers.
• Supporting, coaching and mentoring the team on the company's mission, purpose, goals, and help develop team on performance, behavior and future development.
• Monitor shift operations, leave planning and ensure that the team meets the schedule adherence and the required production hours.
• Responsible to prepare Weekly, Monthly and Quarterly Business performance and review/present the same with management and provide callouts
• Conduct quality checks & periodical review of process adherence to drive and improve quality efficiency.

Supply Chain & Logistics Management Applied Digital Transformation & Analytics" at IIM Rohtak