
Prem G
Customer Service / Support
About Prem G:
Competent and focused team player with over 9 years of excellence in delivering optimal results in high-growth environments through initiatives that exceed business performance targets and achieve measurable outcomes in the e-commerce Industry.
Seeking a challenging opportunity in the Supply Chain industry that will offer me a scope for professional growth while being resourceful & innovative.
Experience
- Coordinate with the merchant, Delivery Company to track the whereabouts about the order and keeping the customer informed on the status of their orders.
- Reimburse Unprocessed/ out of stock orders and notify the customer of cancellation and initiate new orders.
- Coordinate the warehouse team, merchant to assist the customer in returning defective/incomplete orders and arrange for refund/replacements.
- Taken care of fraud account review and activation of eligible account by coordinating with the customers.
- Supporting, coaching and mentoring the team on the company's mission, purpose, goals, and help develop team on performance, behavior and future development.
- Monitor shift operations, leave planning and ensure that the team meets the schedule adherence and the required production hours.
- Responsible to prepare Weekly, Monthly and Quarterly Business performance and review/present the same with management and provide callouts
- Conduct quality checks & periodical review of process adherence to drive and improve quality efficiency.
Education
Supply Chain & Logistics Management Applied Digital Transformation & Analytics" at IIM Rohtak
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