prem kumar

Seeking a position as a “QA Engineer” in an esteemed organization, that offers challenging exposure to on-demand, cutting-edge technologies focused primarily on every client’s success and promotes technical competence.
My extensive experience as a Support Engineer at Tech Mahindra and Netflix has equipped me with an in-depth understanding of how products function and the significance of their features.
My successful completion of a manual testing course further solidified my skills in this domain. With expertise in manual testing, functional testing, and unit testing, along with a strong grasp of Figma, JavaScript, and HTML, I am well-prepared to excel as a manual tester.
 

Associate Support, Tech Mahindra, Hyderabad
 

• Collaborated with cross-functional teams to ensure swift issue resolution and continuous product improvement.
• Skillfully addressed a range of customer issues, contributing to an in-depth understanding of product intricacies.
• Strengthened communication skills through effective interaction with customers and internal teams

Support Engineer, 24/7 Intouch, Hyderabad

• Created detailed documentation of customer issues and resolutions for future reference
• As a dedicated Support Engineer at Netflix, I played a pivotal role in resolving diverse customer issues, providing timely solutions, and ensuring an enhanced user experience.
• Contributed to seamless issue resolution and product enhancement through cross-functional collaboration.

Bachelor of Technology in Electronics and Communication Engineering. St. Martin's Engineering College, Hyderabad.