Prerna Kedar

I am a professional with over 8 years of experience in software testing. With my creative inclination and chance to attend workshops on User experience design in my previous company gave me encouragement to pursue this as a career and I made the decision to take a break and upskill by completing an MSc in User Experience Design. My experience in testing has made me an expert in understanding the user needs and expectations while using a product or service. My professional and personal experiences have helped me become a dynamic and adaptable individual, always eager to learn and grow.

Prerna Kedar

Product Designer| UX/UI designer | User Researcher 

Professional Experience

Product Designer | iRepairZone | Sept 2022 - April 2023

• Identified usability issues in the existing website and designed an intuitive, user-friendly interface, resulting in a 30% increase in user engagement and a 20% decrease in user churn.
• Collaborated with the development team to implement a new feature that allowed users to customize repair orders, resulting in a 40% increase in revenue from modifying orders.
• Conducted user research and A/B testing to improve the feedback dropping process, resulting in a 50% increase in user retention in the first 30 days after implementation of this feature.

Test Manager | Vodafone Shared Services | March 2019 - August 2021

• Provided 50+ recommendations on how improve user experience of product features.
• Explored more than 400 valid bugs of 360 filed during the tenure via HPQC, JIRA, Confluence Azure Devops.
• Delivered releases with 80% reduced customer defects.
• Delivered 10 Test strategy and test planning documents when working for Vodafone Ziggo understanding the architecture of the backend system of Telecom Stack.
• Chaired the Defect Triage calls involving the 3rd party companies for resolving the defects.
• Responsible for creating, managing, and executing the test strategy for projects incorporating the involvement of 3rd party partners/suppliers and internal teams.
• Accountable for maintaining a managed view of all test activity to ensure that testing is being appropriately carried out across all project teams, including the identification of risks.
• Have created test cases related to API testing and database testing.
• Responsible for developing scope, capability, and skills within the test discipline.
• Responsible for building and managing relationships with external organizations and companies, agreeing contractual acceptance criteria for deliverables, and providing assurance on the quality of external products.
• Experience of designing test strategies to deliver test cycles (SIT, UAT, Non- Functional, performance Testing) for multiple releases/projects.

Sr. QA | Capita Ltd | September 2018 - March 2019

• As a Sr. QA I am part of Agile Scrum team. Responsible for project level test strategy creation.
• SIT and UAT testing, Defect logging, Test Planning, Test Execution.
• Testing Closure Report.
• Responsible for laying the new process for testing on project level with continuous improvement.
• Recommendations on application improvement methods applied.

Software Engineer | Tech Mahindra, Pune, India | August 2013 - September 2018

• Working collaboratively with developers and internal stakeholders to produce user journeys and prototypes.
• Domain Lead for Production Changes and Fix deployed in Production and handling the testing activities for the same.
• Test Planning and creation of test cases.
• Raising Defects in HPQC and BMC Remedy tool. Responsible for Test Summary Report, Daily status report.

Key Skills

• UX Design, Lean UX 
• Product Design (UX/UI) 
• Brainstorming and Ideation, User Interview, User Research, User Personas 
• Wireframing Prototype
• AB Testing, Usability Testing 
• Qualitative and Quantitative Research 

• ISTQB Certified Tester
• Agile Methodology - Scrum, Kanban Scrum Master
• Amdocs Billing, OSS/BSS Telecom domain, B2C, and B2B customers ,SaaS solutions
• Unix, SQL
• Project and Test Management
• Manual Testing, Test case writing, defect triage, test strategy, planning.

Tools

• Figma, Fig Jam, Adobe XD, Illustrator Miro, Trello
• MS Office – PowerPoint 
• Azure DevOps
• JIRA, HP ALM, Siebel CRM
• Databases TOAD, ORACLE 10g Tosca – Automation

Education

Masters in User Experience Design

Kingston University at London | September 2021 - September 2022

Bachelor of Engineering in Information Technology

St. Vincent Pallotti at Nagpur | May 2009 - June 2013