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Prince Francis

Prince Francis

Customer Service Associate

Customer Service / Support

Cochin, Ernakulam

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About Prince Francis:

My name is Prince Francis k. I am from Kochi, Kerala. I am 28 years old. I have studied Diploma in computer Application and Business management. I have 3 years of experience in Customer Service Associate non voice from Sutherland Global Services Private Limited, Kochi, Kerala.

Experience

Amazon Customer Service Associate - Internet from Sutherland Global Services Private Limited. 

Monitoring and maintaining workflows and SLA's Providing training & support to new employees according to my Experience. Execution of data changes requested by Amazon EMEA Employees like Supervisor change, Shift changes, Department and Pay related changes etc..... Respond to requests, queries, and complaints from employees and clients in an effective and efficient manner. Preparation of reference letter, mortgage reference letter, Salary Forms. Changing  the hierarchy of  reporting Assist queries for Amazon EMEA Regional employees. Manage and respond to employee and client queries regarding references.

Education

I have Studied Diploma in Computer Application and Business Management from Government Polytechnic College Vandiperiyar, Kerala.

 

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