Prince George

As a Senior Analyst WFM at American Express Global Business Travel, I manage the scheduling and real-time operations of the inbound call center, ensuring optimal staffing levels and service quality. I use automated technologies for data extraction, analysis, and reporting, such as IEX,Tableau, Excel, and Google Sheets. I also collaborate with the operations team to improve their delivery processes and achieve daily goals.

I have over eight years of experience in different WFM projects, including support, planning, and intraday. I have worked in various environments, including remotely and with off-shore and on-shore partners. I have a Bachelor of Commerce degree from St. Thomas College, and I have completed information technology and WFM training from the Institute of Chartered Accountants of India and The Call Center School. I have strong strategic planning, problem solving, and analytical skills, as well as attention to detail and organizational skills. I am motivated by complex research and applying it towards company objectives.

I have over eight years of experience in different WFM projects, including support, planning, and intraday. I have worked in various environments, including remotely and with off-shore and on-shore partners. I have a Bachelor of Commerce degree from St. Thomas College, and I have completed information technology and WFM training from the Institute of Chartered Accountants of India and The Call Center School. I have strong strategic planning, problem solving, and analytical skills, as well as attention to detail and organizational skills. I am motivated by complex research and applying it towards company objectives.

Bachelors in commerce