priyanga yoki

●        Responsible for resolving any issues related to the purchase order.
 
●        Daily monitoring of job requests and allocating based on priority and sharing of work to                manage high volumes.
 
●        Working with customers, warehouse, and forwarders helping with export/ custom issues.
 
●      Communicate, interact, and collaborate with sales and other functions via written, verbal,           and in-person.
 
●      Monitor order queue, process orders, and manage customer inquiries.
 
●    Handling and solving Escalations/ Priority requests based on FIFO logic.
 
● Achieving preset targets based on SLA metrics ensuring error-free transactions.
 
● ●        Expertise in Root Cause Analysis.

Monitors and coordinates all customer service activities, including order entry, quotations, sample entry, follow-up data, returns, credits, and communication
between departments for items related to customer service.
 
● Define and implement processes to support internal and external customer needs.
 
● Order release for process – Upon the Customer's decision regarding the Quote; the Order is released to Repair / Return to the Customer/
Scarp at the Site.
● Status Report- Worked with order status report and delivered the weekly report to the customer for review.
 
● Consistently enhance internal sales and customer experience through the highest service- delivery of accuracy by meeting quality,
timeliness, and adhering to process service levels.

Operating Systems: Windows 8, Windows 2007, Windows XP, Programming Language: C, C++, DOT NET
(VB.Net, C# .net, ASP) Database: Oracle, MySQL, Ms-Access.