priyank Rana

i have done bachelor's degree in IT with 6 years 5 months of IT Field Experience. i am support to IT Infrastructure, client side as well as server side , OS Support , Network support , infrastructure upgradation support.  

IT with 6 years 5 months of IT Field Experience. Administer DNS, DHCP, and ACTIVE DIRECTORY (AD), as well as AZURE AD operations; manage user accounts and profiles, create group accounts, OUs, and implement group policies.  Oversee software deployment, including Office 365, and HYPER-V management; provide RDP access and handling file server access permissions.  Competently manage Sophos Firewall operations, administer antivirus systems, and apply policies for various departments.  Proficiently deal with antimalware prevention measures, manage upgrades for networklicense and stand-alone-license software.  Utilize PC imaging software for system deployment, follow the process through WDS, and manage updates via WSUS SERVER.  Conduct Windows server upgrades and installations to ensure efficient system performance. Offering remote assistance to diverse users by addressing various issues. Creating, managing, and troubleshooting new user accounts and associated problems. Demonstrating adept diagnostic and problem-solving abilities.  Skillfully managing Windows Event Logs, diagnosing Ethernet/IP network concerns, and effectively juggling multiple tasks.  Proficiently handling Sapphire Ticketing Tools and Incident Management System (IMS) tools. Responsively managing user queries concerning hardware, software, and networking.  Managing Check Point VPN and GLOBAL PROTECT VPN, along with driver issues. Competently addressing server OS and network matters. Installing peripherals as needed, including projectors, TVs, monitors, and printer scanners.  Skilfully resolved system alerts, disk and CPU alerts; configured IBM Lotus and Outlook mail, as well as routers and switches.  Provided Windows Server support for data backup and restoration; configured and setting up applications such as IN-TUNE company portal, PING-ID, and BOX APPLICATION (CLOUD) on both Windows and iOS platforms. PING-ID,  PING-ID, and BOX APPLICATION (CLOUD) on both Windows and iOS platforms.  and BOX APPLICATION (CLOUD) on both Windows and iOS platforms. Installed, tested and maintained computer network, hardware, software and other computer network related equipment.  Provided solutions for computer generated errors; resolved queries and problems of network users and also provided them training and guidance for logging into the system, storing files on server, accessing applications and files along with maintaining the file formats and information in the system.Coordinated with vendors for procurement of parts and services; ensured asset management.  Set up local area networks, wide area VPN networks; configured and established internet connections.  Examined network issues; identified pattern of problems; researched and implemented possible solutions.  Provided support with printer management and scanning software.  Resolved issues related to network port and conduct mail configuration.  Prevented network outage due to various uncertain events such as misconfiguration, hardware failure or power failure.  Responsibly prevented network from unauthorized access by installing security software.Installed and configured windows operating system with varied versions.  Carried out installation of servers/network equipment and also ensured their regular maintenance.  Used different network traffic monitoring tools; ensured interruption free network connectivity by preventing network outages or system failure.  Provided trouble shooting, modification and repair support for optimizing overall performance of servers and network connections.  Coordinated with users and provided L1/L2 support remotely.  Maximized network performance and troubleshoot network problems.  Worked closely with network vendors for sourcing parts and services.  Worked closely with server and application engineers to identify and resolve network failures.  Secured network system by establishing and enforcing network encryption policies and procedures.  Archived computer files and folders for restoring/recovering and protecting computer data in case of operational disruption or data loss.  Updated windows registry as and when required.  Performed server backup and restored data as and when required.Understood the company’s networking needs such as LAN/WAN, switchers, routers and its peripherals requirements such as video conferencing, printing, scanning and more.  Installed, configured and maintained operating systems; ensured the efficiency of data processing, application distribution and overall server performance.  Maximized network performance and troubleshot network problems.  Checked computer networks, identified problems and resolved the same in stipulated time for uninterrupted user service.  Identified damaged parts or components, monitored and ensured the repairs and modifications of the same in an improvised manner.  Provided access to users; upgraded software; troubleshot server or network related problems; identified sources of defects, analyzed problems, evaluated alternatives and implemented solutions for the same.  Examined and configured systems for maximum performance; suggested up gradation or modification of system, if system was not able to handle software and its configuration.

Bachelor of Technology in Information Technology | Sardar Vallabhbhai Patel Institute of Technology, Anand | 2016 Diploma in Information Technology | Parul Polytechnic Institute, Vadodara | 2013 Information Technology and Electronic System Maintenance | I.T.I. Tarsali (NCVT), Vadodara | 2009 S.S.C (G.S.E.B) | H S PATEL HIGH SCHOOL, VADODARA | 2007