
Priyanka Sharma
Technology / Internet
About Priyanka Sharma:
Experienced as Major Incident Manager, with a demonstrated history of working in IT Operations and ITSM process. Skilled in Incident Management, Critical Incident Management, Service-Level Agreements (SLA), SIAM (Service Integration and Management), Escalation Manager, Knowledge manager, Customer Handling and Leadership. Experience in Service Now, IT task and process automation.
Experience
I Have more than 7years of work experience in client services.
Education
I Have more than 7years of work experience in client services.
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Jobs near Delhi, Delhi
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Major Incident Manager
3 weeks ago
Teleperformance (TP) Greater Noida, Gurugram, NoidaThe Major Incident Manager will be responsible for leading investigation activities, meetings, and conference calls to resolve outages via workaround or permanent fix. · Leveraging technology to issue all communications and providing key stakeholder management. · ...
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Major Incident Manager
6 days ago
People Prime Worldwide NoidaThe Major Incident Manager will be responsible for end-to-end ownership of high-priority incidents and act as the single point of coordination across technical teams and stakeholders. · ...
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Incident Management
6 days ago
confidential DelhiTeamware Solutions is seeking a proficient Incident Management Specialist to join our IT Operations team. You'll be crucial in minimizing the impact of IT service disruptions, overseeing the entire incident lifecycle from detection and logging to diagnosis, resolution, and closur ...