Priyanka Sharma
Technology / Internet
About Priyanka Sharma:
Experienced as Major Incident Manager, with a demonstrated history of working in IT Operations and ITSM process. Skilled in Incident Management, Critical Incident Management, Service-Level Agreements (SLA), SIAM (Service Integration and Management), Escalation Manager, Knowledge manager, Customer Handling and Leadership. Experience in Service Now, IT task and process automation.
Experience
I Have more than 7years of work experience in client services.
Education
I Have more than 7years of work experience in client services.
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The Major Incident Manager will be responsible for leading investigation activities, meetings, and conference calls to resolve outages via workaround or permanent fix. · Leveraging technology to issue all communications and providing key stakeholder management. · ...
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