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Priyanka Sharma

Priyanka Sharma

Major Incident Manager

Technology / Internet

Delhi, Delhi

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About Priyanka Sharma:

Experienced as Major Incident Manager, with a demonstrated history of working in IT Operations and ITSM process. Skilled in Incident Management, Critical Incident Management, Service-Level Agreements (SLA), SIAM (Service Integration and Management), Escalation Manager, Knowledge manager, Customer Handling and Leadership. Experience in Service Now, IT task and process automation.

Experience

I Have more than 7years of work experience in client services.

Education

I Have more than 7years of work experience in client services.

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