Radha G

Worked as an Assistant Manager – Purchase, Stores, Operations & Customer Relations.

Operations & Customer Relations

• Responsible for daily MIS to more than 15 Clients (Banks)
• Interacting with clients for business development.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Provide supporting documents for monthly billing
• Responsible to make sure that monthly dispatch is matching monthly billing
• Maintain records for future queries from accounts, sales, client
• Responsible to maintain good relationship with all clients and to make sure that there is no penalty 
• Responsible for sending daily dispatch details to management
• Maintain file wise track of data inflow and outflow and Identify reasons for delay of data beyond 2 days and escalate delivery delays file wise and operational issues to management if not resolved within 24 hours. 
• Handling operations from Data processing till Invoicing to clients.
• Outstanding recoveries from clients.
• Responsible for all new Project initialization and migration to production (Allahabad Bank, Bank of India, UCO Bank and etc…)

Responsibilities Handling - Purchase

• In charge of Overall activities of Purchase department.
• Planning and Procurement of Imported and domestic raw Materials.
• High levels of integrity & professionalism in transactions & conduct with suppliers.
• Responsible for preparation & Execution of purchase order and sending the same to suppliers & sub-contractors.
• Assigning RFPs to respective buyer.
• Daily review Meeting with team on RFP status and work allocation.
• Experienced in Ensuring timely supply of Materials.
• Experienced in Department Coordination & Inter Departmental Relations.
• Introducing new vendors for healthy competition.
• Negotiating with vendors for the best possible pricing.
• Exposure in Maintain Materials storage, locations, FIFO as per requirements.
• Coordinating with production planning to meet customer priorities.
• Selection of appropriate supplier and negotiating with supplier and strong knowledge in new supplier searching Create adequate source & Supplier identification.
• Releasing monthly schedules, Procurement of Materials, Spares & Consumables.
• Monthly planning for sub-contract operations as per production schedule and Ensure the Availability of Raw Material in time to production.
• Supplier assessment and conducting Vendor Audits at regular intervals.
• Managing logistics functions, negotiating with transporters & clearing agents for cost effective transport solutions & clearances. Liaising with local authorities & ensure preparation of all papers/documents.
• Interaction with the factory stores In charge and collecting indent time to time as per requirement. (Packing Materials, Raw materials)
• Interaction with our factory maintenance manager and collecting indent as per their requirement, (like machine spare parts, PVC Sheets and Papers from mill etc.)
• Collecting quotations from various vendors and negotiating the prices and other terms & conditions.
• Preparing the comparative chart for each & every material.
• Finalizing the rate and quantity with MD & Director - Commercial and getting approval time to time.
• Follow up the material vigorously with the suppliers to ensure the dispatch on time for production.
• Interaction with Finance& Accounts Dept. release the payment to the vendors as per supply terms.
• In case if any rejection materials from stores will interact with quality control dept. get the report and send back to the vendors.
• Clearing the Audits with no NCs’ and providing data as required by Audit team.
• Evaluating vendor performance based on PQD (Product/ Quality/ Delivery) for higher quality of services from vendor.
• Retaining/ deleting of vendors based on vendor performance evaluation.
• Providing MIS report to Management about transactions made against each category
• Establishing strategic alliances/tie-ups with financially strong and reliable suppliers.
• Strengthening vendor source and developing alternate source of suppliers.
• Evaluating & negotiating with vendors for price & various other terms & conditions and finalizing the same to meet the requirements.
• Assessing the performance of the vendors based on various criterions such as quality/ technology improvement rate, timely delivery, credit terms etc.

Stores Management

• Maintaining the stock of material without any variance by conducting stock verification and documentation.
• Implementing Standard Operating Procedures within the warehouse
• Ensuring quality packaging to prevent goods from getting damaged in transit
• Regularizing material receipts and ensuring the fluidity of stocks from warehouse to stores
• Accommodating the new products with the no moving products.

Notable Contributions

• Development of Imported spares locally at reduced cost and reduced lead time.
• Average Cost Reduction by 5 %

Sibylline Ltd (Apr’21 onwards)

Working as an Operator – GSOC, Global Safety and Security Operations Center

Site: PayPal, Chennai

• In charge of overall operations of Alarm Monitoring, Genetec and Denali.
• Looking after APAC and EMEA which consists of 22 countries.
• Responsible to intimate any suspicious activities happening onsite and any critical alarms.
• Responsible for monitoring physical security functions and detecting and assessing threats and incidents and determining their impact to our client’s employees, buildings, and people.

Madras Security Printers (P) Ltd (July’17 to May’20)

Worked as an Assistant Manager – Purchase, Stores, Operations & Customer Relations.

Responsibilities Handled - Purchase

• In charge of Overall activities of Purchase department.
• Planning and Procurement of Imported and domestic raw Materials.
• High levels of integrity & professionalism in transactions & conduct with suppliers.
• Responsible for preparation & Execution of purchase order and sending the same to suppliers & sub-contractors.
• Assigning RFPs to respective buyer.
• Daily review Meeting with team on RFP status and work allocation.
• Experienced in Ensuring timely supply of Materials.
• Experienced in Department Coordination & Inter Departmental Relations.
• Introducing new vendors for healthy competition.
• Negotiating with vendors for the best possible pricing.
• Exposure in Maintain Materials storage, locations, FIFO as per requirements.
• Coordinating with production planning to meet customer priorities.
• Selection of appropriate supplier and negotiating with supplier and strong knowledge in new supplier searching Create adequate source & Supplier identification.
• Releasing monthly schedules, Procurement of Materials, Spares & Consumables.
• Monthly planning for sub-contract operations as per production schedule and Ensure the Availability of Raw Material in time to production.
• Supplier assessment and conducting Vendor Audits at regular intervals.
• Managing logistics functions, negotiating with transporters & clearing agents for cost effective transport solutions & clearances. Liaising with local authorities & ensure preparation of all papers/documents.
• Interaction with the factory stores In charge and collecting indent time to time as per requirement. (Packing Materials, Raw materials)
• Interaction with our factory maintenance manager and collecting indent as per their requirement, (like machine spare parts, PVC Sheets and Papers from mill etc.)
• Collecting quotations from various vendors and negotiating the prices and other terms & conditions.
• Preparing the comparative chart for each & every material.
• Finalizing the rate and quantity with MD & Director - Commercial and getting approval time to time.
• Follow up the material vigorously with the suppliers to ensure the dispatch on time for production.
• Interaction with Finance& Accounts Dept. release the payment to the vendors as per supply terms.
• In case if any rejection materials from stores will interact with quality control dept. get the report and send back to the vendors.
• Clearing the Audits with no NCs’ and providing data as required by Audit team.
• Evaluating vendor performance based on PQD (Product/ Quality/ Delivery) for higher quality of services from vendor.
• Retaining/ deleting of vendors based on vendor performance evaluation.
• Providing MIS report to Management about transactions made against each category
• Establishing strategic alliances/tie-ups with financially strong and reliable suppliers.
• Strengthening vendor source and developing alternate source of suppliers.
• Evaluating & negotiating with vendors for price & various other terms & conditions and finalizing the same to meet the requirements.
• Assessing the performance of the vendors based on various criterions such as quality/ technology improvement rate, timely delivery, credit terms etc.

Stores Management

• Maintaining the stock of material without any variance by conducting stock verification and documentation.
• Implementing Standard Operating Procedures within the warehouse
• Ensuring quality packaging to prevent goods from getting damaged in transit
• Regularizing material receipts and ensuring the fluidity of stocks from warehouse to stores
• Accommodating the new products with the no moving products.

Notable Contributions

• Development of Imported spares locally at reduced cost and reduced lead time.
• Average Cost Reduction by 5 %

Operations & Customer Relations

• Responsible for daily MIS to more than 15 Clients (Banks)
• Interacting with clients for business development.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Provide supporting documents for monthly billing
• Responsible to make sure that monthly dispatch is matching monthly billing
• Maintain records for future queries from accounts, sales, client
• Responsible to maintain good relationship with all clients and to make sure that there is no penalty 
• Responsible for sending daily dispatch details to management
• Maintain file wise track of data inflow and outflow and Identify reasons for delay of data beyond 2 days and escalate delivery delays file wise and operational issues to management if not resolved within 24 hours. 
• Handling operations from Data processing till Invoicing to clients.
• Outstanding recoveries from clients.
• Responsible for all new Project initialization and migration to production (Allahabad Bank, Bank of India, UCO Bank and etc…)

Mahaveera Transport Pvt Ltd., Chennai (Feb’13 to June’17)

Worked as a Customer Relationship Manager. My profile involves me in interacting with the clients for our business promotions.

• Handling Outstanding recoveries from clients.

Inland Cargo Carriers., Chennai (May’12 to Jan’13)

Worked as an accounts officer. My profile involves me in reconciliation of all accounts.

• Maintaining the transactions daily in Tally ERP.
• Raising invoice to the clients for the receivable amounts and payables to the vendors.
• Follow up with the clients for the receivable amounts on a periodic basis weekly and monthly.
• Preparation of all accounts in and out for year-end auditing.

Standard Chartered Bank, Scope International Pvt Ltd., Chennai - July’09 to Jan’12.

Worked as an Officer in Business Transition & Operations Global Reconciliation Hub (Wholesale Banking)

Department: Recs – FX for (12+3) 12 Africa and 3 Sites in MESA Countries, Rec. Jordan Suspense, Recs Bahrain Suspense, Recs Qatar Suspense, Recs Oman Suspense, Recs UAE Sundry & Suspense Recon in TLM (Transaction Life Cycle Management) (Jul’09 to Apr’10)

Responsibilities Include:

Cash Recon: Reconciliation of amount settled in our books against amounts received or paid by internal or external customer.

• Checking all reconciliation reports which we send to the spokes.
• Managing the relationship between the onsite team and the business unit.
• Responsible for providing subject matter expertise on processes to the management.
• Preparation of standard operation procedures for the process.
• Monitoring overall functioning of processes and identifying improvement areas.
• Training the new FTE’s and encouraging the team to achieve maximum synergy for smooth and efficient operations.
• Conducting Monthly conference call & dashboard meetings with business on pending cases and process enhancements.

Suspense Recon: Reconciliation of amount/fund transfer from one bank to another done through TLM.

• Suspense based on Ledgers.
• Handled Suspense reconciliation for Jordan, Bahrain, Qatar, Oman & UAE.
• Provide reconciled and unreconciled account balances of major currencies, failed trade reports and reports of those entries which are not reconciled at the end of day, to the respective countries on a timely basis, accurately and expeditiously.
• Investigate on the anonymous entries which is unclaimed by the other respective departments of Standard Chartered Bank.
• Timely and accurate submission of the MIS data for weekly and monthly review.
• Checking and implementation of Auto-System reconciliation meticulously.
• Ensure that turn around times, as agreed with the spokes in SLAs are met, and exceeded wherever possible.
• Handling the migration of process to TLM for SCB-UAE.

Achievements:

• Awarded the “Spot Award” in Feb 2010 for meeting the assigned target well in time without any errors and running the BAU smoothly.
• Won cash price of Rs. 10000 for recovery of bad debts of the company.
• Awarded as the best performer for reduction of costs in purchase.

Amit Roadways (P) Ltd., Chennai (Nov’03 to May’09)

Worked as an accounts officer. My profile involves me in reconciliation of all accounts in and out for submission on year end auditing.

Educational Qualification: -

• Commerce graduate (B. Com) from Madras University, Chennai.
• Completed 12th Std from Presidency Girls Higher Secondary with 84%.
• Completed 10th Std from Presidency Girls Higher Secondary with 85%.