Radhika Sivalingam

A graduate with 14 years of cross functional experience in project management, content development, vendor management, stakeholder management, business analysis, process improvement, data analysis and interpretation, budget management, learning and content management, handling clients across the UK, Australia, EMEA and APAC regions.                                                                                                                                                 

RELX  INDIA PVT LTD, Chennai, India
Learning Manager/Project Manager   - February 2022 to present
Supporting the learning of all our stakeholders on the learning programs through video creation, webinars, 1:1 Q&A sessions and internal drop ins in an effort to drive down customer queries and increase customer satisfaction.
Responsible for good understanding and effective use of content management systems of all stakeholders in assigned portfolio through: 
oContributing to the creation and delivery of end-to-end management of eLearning, webinars to enable stakeholders to have an appropriate level of knowledge of the content management system required to conduct their role. 
oUsing JIRA and Confluence to track the planning, assignment, tracking, reports, and manage work and bringing teams together for everything from agile software development and customer support to start-ups and enterprises. 
oContributing towards the continuous improvement of learning management systems, learning content, team processes and systems by participating in local and global projects and giving feedback on procedures
oUsing Pendo to analyze the product and help to develop products that resonate with customers.

Project Manager   - April 2015 to January 2022 
Project Management Roles -
Managed end-to-end production stages from manuscript development to publication of both print and digital products like e-books of medical, nursing, higher health professional books and journals for multiple locations i.e., US, UK, APAC and EMEA. Managed digital content management for Elsevier sites like Evolve, Expert Consult, Student Consult, Video logs, Clinical Key, Science Direct, etc.
Using agile methodology for project management and application development from the beginning till the end for the complete life cycle of the process.
Built rapport and confidence, acquired knowledge by communicating strongly and effectively with  various internal teams (including technical) to collect requirements, evaluate alternatives, and develop processes and tools. Monitored vendor payments using Oracle E-Business suite application.
Continuous Improvement: Worked on lean six sigma's continuous improvement programs such A3s, RIEs, VSMs, (VSM for defining HS-Chennai workflow)
CI Champion and a Green Belt trainee; tracked improvement areas in products and processes, identified solutions, initiated action plans, and monitored successful implementation and the trend, conducted monthly dashboard review meeting, CAPA sessions, updating red-dot trackers, organized monthly mirror board and visual management board meeting within the departments and with Operation Excellence Team.
Supported Legal/Agreements team from Sep 2019 to Dec 2019 as part of my secondment within the office. Was responsible in sending legal contracts to customers and following up regularly to get the signed legal contracts and helping the customers to have their queries on legal issues clarified on a timely manner. Completed a substantial number of legal agreements within a brief period.

Connect to Communicate Ambassador
Helping colleagues develop their communication skills by delivering workshops, roadshows, leading a team of communication ambassadors to provide tools and resource to colleagues, and assisting team with coaching program, amongst other projects. 
A trained Commsbuilder advisor conducting programs to enhance the overall potential of teams to achieve their goals.
Training
I have attended the training and have benefited from programs like “Crucial Conversation,” and “7 Habits”.

Straive Global, Chennai, India 
Project Manager   - Feb 2012 to Sep 2014 
Project Management Roles & Responsibilities:

Managed end-to-end production of books & journals and e-books for John Wiley & Sons. Collaborated with clients from various disciplines: Life Science, Social Science & Humanities and Physical Science.
Worked on both part-project management titles and full-service project management titles.
Macro level planning for each phase of the project (copy editing, page proofs, proofreading,  Indexing, revised proofs & Printer).
Micro level planning within each phase of the project (review, template, graphics & pagination/QC).
Clear and timely communication about the production stage with both internal stakeholders and with external stakeholders.
Responsible for costing and invoicing for services (copy editing, proofreading, indexing, typesetting, printer) of product production.

TECHNICAL SKILLS 
·     Analytical tools:  Google Analytics
·     Databases: Microsoft SQL Server, MySQL, QuickBase, Production PPM (SAP)
·     Methodologies: Agile, SCRUM
·     Other tools: Jira, Confluence, MS office, MS Project, Smartsheets
·     Certifications: Lean Six Sigma (Green Belt), PRINCE2® Practitioner in Project Management, Scrum Master

OTHER SKILLS

MS Office
Continuous Improvement
Confluence
Content Development

PROFESSIONAL ACHIEVEMENTS
Reed Elsevier Volunteer and won Recognize Those Who Care Trip award in 2019. I was one among the eight global winners and received the opportunity to travel to Ghana to oversee RELX supported projects through BookAid International in Accra and Koforidua, Ghana. Gave STEM Study talk to high school students and motivated the high school girls to grow higher in their lives by aiming higher.
 

Bachelor’s in science (Microbiology) – Cauvery College for Women, Bharathidasan University, Trichy -18, 2001-2004