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Raghavendra Shivanalli

Raghavendra Shivanalli

Project Management, Incident & problem Management
Bengaluru, Bengaluru Urban


About Raghavendra Shivanalli:

Telecom Professional with 15+ Years of experience in Project Management, Incident & problem Management, Delivery Management and SR & OR (Service Readiness & Operational Readiness) Testing. 


  • Project Management 
  • Incident & Problem Management 
  • Network Operation Centre management includes Network acceptance, Service provisioning, circuit testing, Troubleshooting network faults
  • Delivery Management includes network planning, circuit routing, circuit configuration  and handover to customer.
  • Manual Testing for Service Readiness & Operational Readiness


IT Skills


Domain Knowledge      : Telecom/Networking

Technical Competente: Transmission Technologies, Carrier Ethernet, DWDM, SDH/EoSDH & OTN.

Monitoring Platform & NMS/EMS: Netcool, Cyan - Planet Operate, NSN-Aspen, ALU-SAM, Marconi-EMOS, Nortel-Preside.


Roles and Responsibilities 

  1. Involved in Global Asia optical LDN links upgrade from 10G to 100G.
  2. The LDN links in Global Asia networks are upgraded to the optical network which enables higher bandwidth transmission of over 100G capacity.
  3. Coordinated with Planning team, Capacity team, Change team, Field team and vendor team to implement this upgrade.
  4. Successfully completed the upgrade of LDN links and migrated customer services.



            Project             AMN+ implementation in Siebel (Jun-2021 to Dec-2021)


Roles and Responsibilities 

  1. Worked along with Siebel development team to implement AMN+ in Siebel CRM application 
  2. AMN+ is an automation process implemented for different vendor technology equipment’s events
  3. The ticketing management was made easy and due to this implementation, we were able to achieve 90% proactive notification to customers. 


Project              GPON network implementation in Singapore (Jan-2021 to May-2021)


Roles and Responsibilities 

  1. Worked along with Planning, Capacity, and Service activation team for implementing GPON network in Singapore metro.
  2. The GPON network implemented with ALU devices and using a thirty-party network provider 
  3. The link connectivity was tested and customer services were handover.



Project             Global Asia-Accedian software upgrade (Jun-2020 to Dec-2021)


Roles and Responsibilities 

  1. Over 250 network elements of accedian transmission devices software upgrade across Global Asia countries Tokyo, Singapore, Hong Kong ,Korea and Taiwan
  2. Planning ,Change request management, Field team management and software upgrade execution.
  3. Accedian LTS devices upgrade from AMO-10000-LT_6.4.2.4_36827 to AMO-10000-LT_7.1.1.3_10750
  4. Accedian GTS devices replacement and upgrade to Skylight AMT_7.8.3.1_23456


 Network Operation Centre                         Incident & problem management(Jan-2016 to Jun-2020)

                Position                                               Technical lead


  1. Expertise in Metro Transmission Equipment’s like Cyan,Ciena,Nortel, Atrica, Overture, Alcatel-Lucent, Marconi and LDN Equipment’s.
  2. 2nd level trouble shooting on over all Incidents of Transmission, Metro network or Long distance network.
  3. Liaising with 3rd level support/ Vendor to resolve the Equipment specific faults for Incident and Problems.
  4. Major escalation handling during any customer service impact, check for the customer service reroute option and reroute.
  5. Responsible for NOC internal projects, attending the stake holder call and understand the needs to arrange resource etc.
  6. CIENA 6500 network topology acceptance & maintenance.
  7. Primary owner for NOC internal projects, related to Transmission network.
  8. Impart of Training to new inducted employees to our domain.
  9. Major escalation handling during any customer service impact.
  10. Network Availability check for planned work and handle the network changes.
  11. Rerouting of the Customer services before & after the planned work activity.
  12. Troubleshooting, Trouble ticket handling and Coordination with Internal & External teams for Network and System related issues to achieve our SLA/MTTR.
  13. Process related document preparation, timely revision/Updatation and defining the same to field team and stake holders.
  14. LDN network acceptance, maintain and Responsible for NOC internal projects
  15. Key role in achieving and maintaining consistent Net Promoter Score(NPS) of team.






 Organization             Colt Technology Services India Pvt Ltd, Bangalore, India



Project             Asia Global LDN links upgrade (Jan-2022 to till date)


             Position             Senior Technical Lead


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