
Rahul Chopra
Customer Service / Support
About Rahul Chopra:
My name is Rahul Chopra from Delhi. I have done MBA from allgappa university. I am married man.
Experience
IT Support Engineer and Asset Manager Incedo Technology PVT. LTD, Gurgaon
August 2021 - Current
Incedo Technology
- Managed the complete lifecycle of IT assets, including procurement, inventory management, tracking, maintenance, and environmentally responsible disposal of redundant infrastructure equipment (laptops, printers, computer accessories).
- Conducted regular and accurate physical inventories of all IT assets to ensure data integrity and accountability.
- Oversaw software license compliance, verifying service levels and ensuring appropriate licensing for all hardware, including newly purchased devices.
- Maintained and updated asset inventories with meticulous attention to detail, reflecting new purchases, configuration modifications, and disposals.
- Provided comprehensive IT support for hardware, software, networked devices, and user solutions, ensuring optimal operational efficiency.
- Ensured the continuous functionality and security of server infrastructure by verifying up-to-date and appropriately licensed software installations.
- Proactively maintained IT equipment through regular patching and firmware updates, minimizing downtime and enhancing system stability.
- Assisted in the strategic implementation of new IT systems to align with evolving business requirements and technological advancements.
- Facilitated the seamless transition from legacy systems to modern solutions, addressing increasing technological demands.
- Contributed to business continuity by ensuring the operational readiness of end-user devices during potential system outages.
- Participated in the procurement process, including negotiating with vendors and selecting equipment based on business needs and budgetary constraints.
- Managed network device roles and responsibilities to ensure efficient and secure network operations.
Library Office Manager Institute of Chartered Accountant of India, New Delhi
June 2014 – August 2021
- Managed library data and generated reports using specialized library software systems.
- Maintained accurate circulation records, including check-in/check-out processes and managing book reserves.
- Catalogued and maintained library materials, ensuring proper organization and accessibility.
- Maintained computer databases to facilitate efficient location of library resources.
- Processed new acquisitions to integrate them into the library collection.
- Sorted and re-shelved returned books, periodicals, and other materials accurately.
- Supported library programs and events, such as conferences and student support initiatives.
Assistant News Editor Shree News, Noida
January 2014 – June 2014
- Reviewed shooting scripts and raw footage to understand production needs and create social media news pieces.
- Trimmed footage and assembled compelling narratives.
- Ensured projects followed a logical and coherent sequence.
- Integrated breaking news strips into news footage for timely updates.
- Took briefs to understand the production team's specific requirements.
Video Editor Specialist Balaji Telefilms, Mumbai
July 2013 – December 2013
- Edited and finalized videos, incorporating sound and special effects to enhance the final product.
- Trimmed, cut, and arranged footage to create a cohesive narrative.
- Coordinated with actors, producers, crew members, and other editors to ensure smooth production workflows.
- Optimized video content for various social media platforms and delivery formats.
- Managed and organized project files to ensure efficient post-production workflows.
Data Entry Specialist Ma-Foi Management Consultant, Gurgaon
January 2012 – June 2013
- Accurately capture data into digital databases and perform regular backups.
- Review all documents and information for accuracy, reporting errors to the supervisor.
- Prepare documents, materials, and information for efficient data entry.
- Create digital documents from multiple sources.
- Conduct research to complete missing information in documents and materials.
Education
- B-Lib, Library Science, Swami Vivekananda University. June 2017
- Master of Business Administration, H.R. Management, Alagappa University. May 2017
- Bachelor of Arts, Pass Course, Delhi University. June 2010
- Multimedia Animation Diploma, Arena Animation, Delhi. March 2009
- Senior Secondary School, Vivekanand Public School, Delhi. March, 2006
- Secondary School, Vivekanand Public School, Delhi. March, 2004
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