Rahul Lakhani

Customer Success Manager with 6+ years of experience driving client
satisfaction, retention, and revenue growth in diverse industries. Expert
in client onboarding, process optimization, escalations, and cross functional
collaboration. Proven ability to achieve 98% retention rates
and 20% revenue increases through upselling and strategic account
management. Adept at leading teams, managing key accounts, and
excelling in high-SLA environments.

Customer Success Manager with 6+ years of experience driving client
satisfaction, retention, and revenue growth in diverse industries. Expert
in client onboarding, process optimization, escalations, and cross functional
collaboration. Proven ability to achieve 98% retention rates
and 20% revenue increases through upselling and strategic account
management. Adept at leading teams, managing key accounts, and
excelling in high-SLA environments.

I hold a Bachelor’s degree in Accounting & Finance from Mumbai University (2017), which gave me a strong foundation in financial analysis, business operations, and client management — skills that support my work in Customer Success.