Rajaaram Paranthaman

I am Rajaaram R P, a Delivery & QA Expert with nearly 16 years of experience in project management, quality assurance, and delivery excellence, primarily in the Retail and US Healthcare sectors. My journey has been marked by a commitment to driving operational transformation and enhancing process efficiency, ensuring that organizational goals are met with precision and quality. As an Agile Scrum Master and ITIL Certified Leader, I thrive in dynamic environments where I can leverage my skills to foster collaboration and innovation.

Throughout my career, I have successfully managed large-scale digital transformations and have a proven track record in implementing and optimizing Manhattan OMS & WMS applications. My expertise in quality assurance and testing, combined with my strategic program management skills, has enabled me to deliver projects on time and within budget while maintaining high standards of quality. I am passionate about building high-performing teams and driving continuous improvement initiatives that lead to measurable business outcomes.

Key Achievements:

- Honored with the “Target IT Best Team Award” for leading a team that closed over 8,000 tickets with a 98% SLA compliance rate.

- Awarded the “On the Spot Best Initiative Award” for developing a ServiceNow tool that significantly improved process efficiency.

- Achieved a 95% project success rate through strategic resource allocation and effective project management.

- Championed enterprise-wide Agile adoption, resulting in a 40% increase in cross-functional collaboration.

Title: Senior Technical Manager

Employment Type: Full-time

Company name: HCLtech

Location: Chennai, India

Location Type: On-site

Start date: Jul 2022

End Date: Sep 2025

Profile Headline: Senior Technical Manager | Delivery & QA Expert | Agile Scrum Master

Description: In my current role as a Senior Technical Manager at HCLtech, I lead project planning and delivery management, ensuring that all projects are executed within defined budgets and timelines. I am responsible for configuring and testing software applications, developing comprehensive test plans, and executing both functional and regression testing to enhance system reliability. My role also involves defect management using tools like JIRA Zephyr and HP ALM, where I track defects and recommend technology-driven solutions to improve functional efficiency. Additionally, I engage with clients to address challenges and build strong relationships, ensuring long-term partnerships and client satisfaction.

Achievements: I have successfully implemented technology-based process improvements that have streamlined pharmacy and sales operations, contributing to organizational efficiency. My efforts in managing end-to-end sales order creation in OMS have ensured accurate transactional processing, enhancing the overall customer experience. I have also overseen pharmacy operations and interface testing, optimizing operational efficiency and ensuring compliance with regulatory standards.

Title: QA Lead

Employment Type: Full-time

Company name: MA IT Solutions

Location: Chennai, India

Location Type: On-site

Start date: Mar 2022

End Date: Jun 2023

Profile Headline: QA Lead | Quality Assurance Expert | Team Leader

Description: As a QA Lead at MA IT Solutions, I was responsible for overseeing the quality assurance processes and ensuring that all software products met the highest standards of quality. I led a team of QA professionals, developed testing strategies, and implemented best practices in software testing. My role involved collaborating with cross-functional teams to identify and resolve defects, ensuring that all products were delivered on time and met client expectations.

Achievements: I successfully improved the testing process, resulting in a significant reduction in defects and an increase in overall product quality. My leadership in implementing automated testing tools enhanced the efficiency of the QA process, allowing for faster release cycles and improved client satisfaction.

Title: Assistant Consultant

Employment Type: Full-time

Company name: TATA Consultancy Services

Location: Chennai, India

Location Type: On-site

Start date: Feb 2010

End Date: Mar 2022

Profile Headline: Assistant Consultant | Project Management | Quality Assurance

Description: In my role as an Assistant Consultant at TATA Consultancy Services, I contributed to various projects in the Retail and US Healthcare sectors. My responsibilities included project planning, risk management, and quality assurance. I worked closely with clients to understand their needs and provided tailored solutions that aligned with their business objectives. My experience in managing stakeholder relationships and addressing escalations was crucial in ensuring project success.

Achievements: I played a key role in delivering multiple projects with zero UAT and production defects, significantly enhancing customer confidence. My efforts in risk management led to a 40% reduction in organizational risks, safeguarding delivery timelines and ensuring business continuity.

School: Madurai Kamaraj University

Degree: Master’s in Computer Applications (MCA)

Field of Study: Computer Applications

Start Year: 2006

End Year: 2009

Grade: 78%