Rajesh Joshi

Serve as trusted adviser for successful roll out/upgrades/operations of SAP product including providing functional expertise, Root cause analysis , guidance and instructions on SAP product support services to multiple customers.

Successful in managing and de-escalating a highly escalate EWM Project. Provided a detailed engagement plan.to fix the 15 plus critical issues and these were endangering the go live.

Successful in gathering the resolution within the scheduled go-live date and won the customer confidence on SAP product. The effort resulted in gathering additional consulting lead of 250K.

Worked with CIO advisory team for customer evaluation to identify top issues and delivered executive summary reports/presentations which resulted in customer to upgrade their legacy systems as per SAPs recommendations , in turn increased 20% system performance and generated additional license revenues.

SAP Service Delivery Manager [Europe]

March 2019 – Till date

Mumbai, Maharashtra, India

Responsible for end-to-end service Management and delivery for the IT Services to a Finnish Retail Customer
Single point of contact for the delivery for the Customer
Leading and managing a large diverse multi-cultural team across locations.

Experienced with a demonstrated history of working in the information technology and services industry.
Strong consulting professional skilled in Operations Management and Analytical Skills.
Have extensive work experience with implementation, Support, Rollouts and Upgrade projects.

• Areas of specializations
• Service delivery Management.
• Project Management
• Design scoping
• Blue printing
• Training
• Resource Management
• Planning and Budgeting
• Incident Management
• Problem Management

Release and Change Management

SAP Service Delivery Manager [Europe]

March 2019 – Till date

Mumbai, Maharashtra, India

Responsible for end-to-end service Management and delivery for the IT Services to a Finnish Retail Customer
Single point of contact for the delivery for the Customer
Leading and managing a large diverse multi-cultural team across locations.

Experienced with a demonstrated history of working in the information technology and services industry.
Strong consulting professional skilled in Operations Management and Analytical Skills.
Have extensive work experience with implementation, Support, Rollouts and Upgrade projects.

• Areas of specializations
• Service delivery Management.
• Project Management
• Design scoping
• Blue printing
• Training
• Resource Management
• Planning and Budgeting
• Incident Management
• Problem Management

Release and Change Management