Rajesh Verma

Experience with installing Linux, Macintosh, and Windows operating systems, hardware, and peripherals

Install and Configure of AD, DNS, DHCP server and attending if any kind of the problems occurred in windows 2016 & 20019 servers

Support multiple hardware and operating system platforms including Mac, Linux, iOS and occasionally Windows as well as related software, printers, networks, remote access, and connectivity
Experience with productivity applications such as Open Office, Microsoft Office, and Google Docs

Respond and resolve customer issues in a timely manner while delivering the highest level of customer satisfaction

Experience in deployment of Microsoft Teams Cloud Voice, Microsoft Teams Rooms, Skype/Teams phones and devices.

Manage Outbound Campaign on Goautodial and vicidial server.

Advanced understanding of SIP, VOIP protocols and standards

knowledge of Microsoft Office 365 services.

Experience of networking concepts, Active Directory and Azure AD.

Basic knowledge of PowerShell.

Basic Understanding of LAN network and troubleshooting.

Installation and troubleshooting of Operating system, like Windows 7/10 and Server OS- 2012/2016/2019.

Troubleshooting and installation of devices like-printers, scanners etc.

MS Office, Outlook installation, configuration and backup restore. Identify, log, and resolve technical problems with software applications or network systems.

knowledge of Anti-Virus, Internet proxy, patch management etc. Remote support knowledge 
through (e.g., phone, email, chat).

Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches.

Experience with installing Linux, Macintosh, and Windows operating systems, hardware, and peripherals

Install and Configure of AD, DNS, DHCP server and attending if any kind of the problems occurred in windows 2016 & 20019 servers

Support multiple hardware and operating system platforms including Mac, Linux, iOS and occasionally Windows as well as related software, printers, networks, remote access, and connectivity
Experience with productivity applications such as Open Office, Microsoft Office, and Google Docs

Respond and resolve customer issues in a timely manner while delivering the highest level of customer satisfaction

Experience in deployment of Microsoft Teams Cloud Voice, Microsoft Teams Rooms, Skype/Teams phones and devices.

Manage Outbound Campaign on Goautodial and vicidial server.

Advanced understanding of SIP, VOIP protocols and standards

knowledge of Microsoft Office 365 services.

Experience of networking concepts, Active Directory and Azure AD.

Basic knowledge of PowerShell.

Basic Understanding of LAN network and troubleshooting.

Installation and troubleshooting of Operating system, like Windows 7/10 and Server OS- 2012/2016/2019.

Troubleshooting and installation of devices like-printers, scanners etc.

MS Office, Outlook installation, configuration and backup restore. Identify, log, and resolve technical problems with software applications or network systems.

knowledge of Anti-Virus, Internet proxy, patch management etc. Remote support knowledge 
through (e.g., phone, email, chat).

Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches.

B.Tech(CSE) from Shambhunath  Institute of Engineering & Technology, Allahabad (U.P Technical University, Lucknow) in 2009 with 68%