Rakesh Rathod

Having good experience in ITSM Agile project management with Change Manager rile

WORK EXPERIENCE

10 Years

AGE

32

Rakesh Rathod

Technical 

ABOUT ME

To work in a challenging environment that provides an opportunity to learn technologies, be an efficient team player and be an asset for the organization by delivering to the best of my capabilities.

Professional Qualifications and Affiliations

• As a Professional having 10 years of experience in IT operations like Change Management, Incident Management, Problem Management, Service Desk, Project Management, Handle Global CAB as Chairman 

• Presently working as Technical Specialist (SIAM Change Manager) for Client Sanofi India Powai Location.

• Expertise in IT Service Management for a various organization (Pharmaceutical, Telecommunication, Consulting Services, Financial Services)

• Manage & develop strategies, Work with a different team in sync with the corporate set parameters & motivating them for achieving business and individual goals.

• As Effective team member build business relationship with Strong analytical, problem-solving & organizational abilities

Career Highlights

• BSC in Computer Science (April 2009) from D G Ruparel College Mumbai University

• Sanofi ILearn Certifications & Training (ServiceNow, GxP, HP ALM Quality Center, Automation, R&D,      

Quality Group Management, MyApp, Infrastructure Qualification Procedure), Agile Project Management

• Won ‘’Service Excellence Award’’ from Tata Communications (TCDC) in April, Sep & Dec 2014

• ServiceNow Training, Configuration, Sanofi Global Process (Change, Incident, Problem, CMDB)

• ITIL V3 & ITIL V4 Foundation Certified

Skills

Work Experience

Feb 2021 – Current

Tech Specialist SIAM Change Manager

Cognizant Technology Solutions (client Sanofi India)

• Work as Tech Specialist SIAM Change Manager for Client Sanofi India Ltd.

• SIAM (Service Integration and Management) team responsible for Global Changes (Application & Infrastructure) Sanofi India. Work as control tower team for Sanofi Change management to review & do an assessment of all type of global changes.

•Assure all the Sanofi guidelines followed as a health care industry while performing productions changes in manufacturing & distribution site.

• Make sure to follow agile practices for smooth process implementation (BAU) activity for Global Sanofi Change Management.

• Work as key POC for global Sanofi client & make sure that all project SME & lead aware of Global process & procedure & educate them wherever required.

-------------------------------------------------------------------------------------------------------------------------------------------------------

July 2018 – March 2020

Change & Release Manager

U3 Infotech (client Sanofi India)

• Change & Release manager at Sanofi India Ltd. Using PUMA [Global Enterprise Agile Model] operations and handle Change Management process with ServiceNow.

•Maintaining a high quality, standard, the consistent operating environment within Sanofi Global operation and operations provided to sites and end-users and assuring good practice experience with our services. Identify, build and maintain relationships with Sanofi customers.

• Manage Sanofi Project with ease and Suggest new advanced service improvements. Maintaining and updating operation procedures. Coordinate technical issue & do necessary actions for customer needs.

• Represent Sanofi customer needs with support teams and applicable organizations & present operational issues/activity, customer satisfaction and gap analysis to the customer.

• Manages all type of Sanofi Global process Service escalation to resolution and identifies continuous improvement opportunities (CSI Model) as appropriate. Provide customers with updates on hot or escalated issues.

• Established connection between multiple Teams for smooth solution & implementation project lifecycle. Responsible for managing Service & Operational Level Agreements and underpinning contracts across accountable Colleague Services.

• Conducting Training (Change Management Process) & prepare KB (Knowledge article) to better understanding Sanofi Global Process & procedure.

• Being CAB Chairmen, Drive the CAB and make sure all the guidelines and procedure followed. Sanofi ensures continuous monitoring and management of the safety profile of all its products through its drug safety data collection worldwide. Handle ITS Tech Change management, Access management processes & implemented according to global policies. Good knowledge of ServiceNow tool with Reporting & Analysis.

• Prepare weekly ITS Tech CAB meetings & Run CAB meeting and create meeting report. Regularly update procedures related to Change Management (Knowledge Articles, Work Instructions, and Guidelines) to support ITS Tech. Educate people for proper Change Management Guidelines with Housekeeping notes & Training.

--------------------------------------------------------------------------------------------------------------------------------------------------------

Nov 2017 – June 2018

Senior Consultant

Clover Infotech (client YES BANK)

• Manage all types of changes (Application) for YES bank and manage daily reports for audit purpose. Work on Yes Bank banking domain for Business analysis. Follow KPI & perform client management operations. Perform operational task using excel with Business objects.

• Monthly Financial MIS reporting for process improvement, Audit purpose and design process for quality issues. Manage complex request with Data Analyst. Ensure proper escalation procedure followed.

• Work on banking domain for analysis on Business application through SDLC phases working on Patch Management. Daily Review on RFC for Project management with BA team analysis in BFSI domain.

• Manages & Drive YES Bank incident management (Tier 1 & 2) applications to resolution through support engagement includes call schedules.

• Work as Major incident manager with proper resolution within timeline/ SLA. Prepared MIR report for P1 incident. Document key actions & event during the call. Assist problem management team in RCA.

• Provide outage notifications to senior management for Major Incident and impact through emails work as IS (Information services). Also, contact senior management to the advice of impact on business

-----------------------------------------------------------------------------------------------------------------------------------------------------

July 2016 – Oct 2017

Associate Consultant

Capgemini India

• Manage Normal & Standard changes ITSM technology using BMC Remedy tool 9.1

• Do the Asset management, Documentation, Working on CMDB tool, BMC remedy, SLA, CSI, RFC, Planning execution on projects with BRD document, Taking UAT Testing and signoff.

• Work with Support Management during Team to closed Audit recommendations & finding with relevant data. Handle CMDB tool to monitor and update work pack & hotfix installed in Remedy.

• Manage SLA Dashboard with Tracker which Includes region wise status, Migrations Process, Renewal, attend monthly calls with all-region. Coordinate & follow up on SLA Approval with execution, Coordinate with Global Services to automate & streamlines the process, Adhoc management on reports & Queries.

• Logged and prioritized all Requests for Change (RFCs) with all required information to an appropriate standard and presented the daily and weekend.

-----------------------------------------------------------------------------------------------------------------------------------------------------

July 2014 – June 2016

Senior Associate

Prompt Personnel Consultancy Service (client Tata Communications)

• Managing TCDC Prabhadevi Datacenter technical support with operations for maintaining high uptime of customer service with the customer database.

• Manage policies with client requirement & Thread monitor, Monitor incident with a periodic check for compliance, Support implementation, and Knowledge communications with Configurations & Vendor & Patch Management. Plan for power and cable maintenance for servers, switches.

• Working closely with problem owners, SMEs and other stakeholders to identify problem scope and escalate IT service outages to specialize in engineering. Creating statistical reports and performing analysis weekly for areas of responsibility.

April 2014 – June 2014

Senior Associate

Tata Consultancy Services (client Dow Chemicals)

• Managing change operations process for client Dow chemical. Working on NEA Projects handling Defects and Change Request for DOW Chemical.

• Work as a Senior Change Analyst handling complex and new technology changes and monitoring RTB work. Working with SAP Tool (Tivoli, IBM tool) for daily change migrations.

• Based on risk and impact assessment of change case, do plan out communications and approval procedure for implementing change with minimal impact of an organization.

Nov 2011 – March 2014

System Associate

Randstad India (client Tata Communications)

• Handling TCL Datacenter daily incident activities with collocated customers with operations.

• Giving RHS support to customers like giving commands on equipment, reboot and link termination, Configuring the Switches and Routers etc.

• Domain Expertise of IT Infrastructure management for a domain like Communication, ISP, FMCG, BFSI, Software and Manufacturing Industry.

Strength

● Ability to Work Under Pressure & Problem-solving skill with an excellent Team player

● Strong interpersonal skills with a positive approach, Ability to influence others

● Decision Making, Self-motivation, Able to manage conflicting priorities with ease

● Time Management, Multitasking, Smart Work, Contributor, Working as part of Team.

● Educational and Training skills, Good listener & Quick Learner

● Have belief in sincerity and dedication in the execution of the work given to me.

Personal Details

-----------------------------------------------------------------------------------------------------------------------------------------------------------

Declaration

I here declare that all the above information furnished about me is correct to the best of my knowledge and belief.

Place: Mumbai                                                                                                                          Rakesh Pandit Rathod

WORK EXPERIENCE

ABOUT ME

To work in a challenging environment that provides an opportunity to learn technologies, be an efficient team player and be an asset for the organization by delivering to the best of my capabilities.

Professional Qualifications and Affiliations

• As a Professional having 10 years of experience in IT operations like Change Management, Incident Management, Problem Management, Service Desk, Project Management, Handle Global CAB as Chairman 

• Presently working as Technical Specialist (SIAM Change Manager) for Client Sanofi India Powai Location.

• Expertise in IT Service Management for a various organization (Pharmaceutical, Telecommunication, Consulting Services, Financial Services)

• Manage & develop strategies, Work with a different team in sync with the corporate set parameters & motivating them for achieving business and individual goals.

• As Effective team member build business relationship with Strong analytical, problem-solving & organizational abilities

Career Highlights

• BSC in Computer Science (April 2009) from D G Ruparel College Mumbai University

• Sanofi ILearn Certifications & Training (ServiceNow, GxP, HP ALM Quality Center, Automation, R&D,      

Quality Group Management, MyApp, Infrastructure Qualification Procedure), Agile Project Management

• Won ‘’Service Excellence Award’’ from Tata Communications (TCDC) in April, Sep & Dec 2014

• ServiceNow Training, Configuration, Sanofi Global Process (Change, Incident, Problem, CMDB)

• ITIL V3 & ITIL V4 Foundation Certified

Skills

Work Experience

Feb 2021 – Current

Tech Specialist SIAM Change Manager

Cognizant Technology Solutions (client Sanofi India)

• Work as Tech Specialist SIAM Change Manager for Client Sanofi India Ltd.

• SIAM (Service Integration and Management) team responsible for Global Changes (Application & Infrastructure) Sanofi India. Work as control tower team for Sanofi Change management to review & do an assessment of all type of global changes.

•Assure all the Sanofi guidelines followed as a health care industry while performing productions changes in manufacturing & distribution site.

• Make sure to follow agile practices for smooth process implementation (BAU) activity for Global Sanofi Change Management.

• Work as key POC for global Sanofi client & make sure that all project SME & lead aware of Global process & procedure & educate them wherever required.

-------------------------------------------------------------------------------------------------------------------------------------------------------

July 2018 – March 2020

Change & Release Manager

U3 Infotech (client Sanofi India)

• Change & Release manager at Sanofi India Ltd. Using PUMA [Global Enterprise Agile Model] operations and handle Change Management process with ServiceNow.

•Maintaining a high quality, standard, the consistent operating environment within Sanofi Global operation and operations provided to sites and end-users and assuring good practice experience with our services. Identify, build and maintain relationships with Sanofi customers.

• Manage Sanofi Project with ease and Suggest new advanced service improvements. Maintaining and updating operation procedures. Coordinate technical issue & do necessary actions for customer needs.

• Represent Sanofi customer needs with support teams and applicable organizations & present operational issues/activity, customer satisfaction and gap analysis to the customer.

• Manages all type of Sanofi Global process Service escalation to resolution and identifies continuous improvement opportunities (CSI Model) as appropriate. Provide customers with updates on hot or escalated issues.

• Established connection between multiple Teams for smooth solution & implementation project lifecycle. Responsible for managing Service & Operational Level Agreements and underpinning contracts across accountable Colleague Services.

• Conducting Training (Change Management Process) & prepare KB (Knowledge article) to better understanding Sanofi Global Process & procedure.

• Being CAB Chairmen, Drive the CAB and make sure all the guidelines and procedure followed. Sanofi ensures continuous monitoring and management of the safety profile of all its products through its drug safety data collection worldwide. Handle ITS Tech Change management, Access management processes & implemented according to global policies. Good knowledge of ServiceNow tool with Reporting & Analysis.

• Prepare weekly ITS Tech CAB meetings & Run CAB meeting and create meeting report. Regularly update procedures related to Change Management (Knowledge Articles, Work Instructions, and Guidelines) to support ITS Tech. Educate people for proper Change Management Guidelines with Housekeeping notes & Training.

--------------------------------------------------------------------------------------------------------------------------------------------------------

Nov 2017 – June 2018

Senior Consultant

Clover Infotech (client YES BANK)

• Manage all types of changes (Application) for YES bank and manage daily reports for audit purpose. Work on Yes Bank banking domain for Business analysis. Follow KPI & perform client management operations. Perform operational task using excel with Business objects.

• Monthly Financial MIS reporting for process improvement, Audit purpose and design process for quality issues. Manage complex request with Data Analyst. Ensure proper escalation procedure followed.

• Work on banking domain for analysis on Business application through SDLC phases working on Patch Management. Daily Review on RFC for Project management with BA team analysis in BFSI domain.

• Manages & Drive YES Bank incident management (Tier 1 & 2) applications to resolution through support engagement includes call schedules.

• Work as Major incident manager with proper resolution within timeline/ SLA. Prepared MIR report for P1 incident. Document key actions & event during the call. Assist problem management team in RCA.

• Provide outage notifications to senior management for Major Incident and impact through emails work as IS (Information services). Also, contact senior management to the advice of impact on business

-----------------------------------------------------------------------------------------------------------------------------------------------------

July 2016 – Oct 2017

Associate Consultant

Capgemini India

• Manage Normal & Standard changes ITSM technology using BMC Remedy tool 9.1

• Do the Asset management, Documentation, Working on CMDB tool, BMC remedy, SLA, CSI, RFC, Planning execution on projects with BRD document, Taking UAT Testing and signoff.

• Work with Support Management during Team to closed Audit recommendations & finding with relevant data. Handle CMDB tool to monitor and update work pack & hotfix installed in Remedy.

• Manage SLA Dashboard with Tracker which Includes region wise status, Migrations Process, Renewal, attend monthly calls with all-region. Coordinate & follow up on SLA Approval with execution, Coordinate with Global Services to automate & streamlines the process, Adhoc management on reports & Queries.

• Logged and prioritized all Requests for Change (RFCs) with all required information to an appropriate standard and presented the daily and weekend.

-----------------------------------------------------------------------------------------------------------------------------------------------------

July 2014 – June 2016

Senior Associate

Prompt Personnel Consultancy Service (client Tata Communications)

• Managing TCDC Prabhadevi Datacenter technical support with operations for maintaining high uptime of customer service with the customer database.

• Manage policies with client requirement & Thread monitor, Monitor incident with a periodic check for compliance, Support implementation, and Knowledge communications with Configurations & Vendor & Patch Management. Plan for power and cable maintenance for servers, switches.

• Working closely with problem owners, SMEs and other stakeholders to identify problem scope and escalate IT service outages to specialize in engineering. Creating statistical reports and performing analysis weekly for areas of responsibility.

April 2014 – June 2014

Senior Associate

Tata Consultancy Services (client Dow Chemicals)

• Managing change operations process for client Dow chemical. Working on NEA Projects handling Defects and Change Request for DOW Chemical.

• Work as a Senior Change Analyst handling complex and new technology changes and monitoring RTB work. Working with SAP Tool (Tivoli, IBM tool) for daily change migrations.

• Based on risk and impact assessment of change case, do plan out communications and approval procedure for implementing change with minimal impact of an organization.

Nov 2011 – March 2014

System Associate

Randstad India (client Tata Communications)

• Handling TCL Datacenter daily incident activities with collocated customers with operations.

• Giving RHS support to customers like giving commands on equipment, reboot and link termination, Configuring the Switches and Routers etc.

• Domain Expertise of IT Infrastructure management for a domain like Communication, ISP, FMCG, BFSI, Software and Manufacturing Industry.

Strength

● Ability to Work Under Pressure & Problem-solving skill with an excellent Team player

● Strong interpersonal skills with a positive approach, Ability to influence others

● Decision Making, Self-motivation, Able to manage conflicting priorities with ease

● Time Management, Multitasking, Smart Work, Contributor, Working as part of Team.

● Educational and Training skills, Good listener & Quick Learner

● Have belief in sincerity and dedication in the execution of the work given to me.

Personal Details

-----------------------------------------------------------------------------------------------------------------------------------------------------------

Declaration

I here declare that all the above information furnished about me is correct to the best of my knowledge and belief.

Place: Mumbai                                                                                                                          Rakesh Pandit Rathod