ramesh pattnaik

I am a highly experienced and results-oriented Senior Project Program Manager with over 16 years of experience in IT PLM Service Delivery, Program/Project Management, Infrastructure Management, and Digital Transitions. I possess a strong understanding of Generative AI-based solutioning and am passionate about contributing to organizations that value ethics, principles, and social impact.

My key skills and experiences are 

PLM: Expertise in SIEMENS Teamcenter product, including implementation, configuration, and customization.
RPA: Proficient in Robotic Process Automation (RPA) and its applications for process optimization and automation.
Conversational Bots: Experience designing and deploying conversational bots for customer service and other applications.
IT Service Delivery: Proven ability to manage complex service delivery contracts and programs.
Client Engagement: Strong communication and interpersonal skills, adept at building and nurturing relationships with clients.
Project ROI Calculation: Skilled in calculating and reporting project return on investment (ROI).
Resource Management: Effective resource allocation and utilization expertise.
Digital Worker Strategy: Developed and implemented successful digital worker strategies for organizations.
Partner Onboarding: Experience onboarding and managing partnerships with mid-sized and startup companies.
Digital Transformation: Successfully led digital transformation initiatives for clients in the automotive manufacturing sector.
Internal Savings & Productivity: Delivered internal cost savings and increased agent productivity by 25%.

With a premium education and certification in .. 
Executive Certificate in General Management | IIM Indore
PMP Certified | Project Management Institute
PhD Candidate in Computer and Information Sciences

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