Ramjeet Yadav

At EY, our team has enhanced client retention and engagement through collaborative empowerment across global service delivery teams. With a PGDM in Marketing and Operations, my focus is on driving new business development and forging robust client relationships.

Our approach includes managing large portfolios and Service Operations initiatives, where attention to detail is paramount. We prioritize clear communication and effective project management, ensuring smooth project deliveries and stakeholder satisfaction.

• Provided resolution for audit issues, recommendations for business and process improvements for more than 6 Fortune 500 clients.
• Collaborate with cross-functional teams to gather requirements and deliver custom reports and dashboards tailored to specific business needs. 
• Facilitate effective communication between clients, stakeholders, and technical teams to ensure alignment and understanding of project goals and deliverables.
• Conduct regular stakeholder meetings to gather feedback and provide updates on project progress, fostering strong relationships and ensuring client satisfaction.
• Implement best practices in requirements gathering and process documentation, resulting in a 20% reduction in project turnaround hours.
• Utilize complex Excel functions, pivot tables, and macros to analyze large datasets and streamline reporting workflows.
• Developed and maintained 4 interactive dashboards and reports that improved project tracking and decision-making for stakeholders by using Power BI.
• Utilized DAX (basic) to create complex measures and calculated columns to enhance data analysis.
• Implement data modeling, transformation, and visualization best practices to ensure data accuracy and user-friendly reporting interfaces.
• Manage and take accountability for a large portfolio of clients across key Service Operations initiatives along with KPI Analysis.
• Lead training sessions for staff on best practices for data visualization and reporting in Power BI, PowerPoint, and Excel.
• Create dynamic and visually impactful presentations in PowerPoint to communicate complex data analysis to stakeholders at all levels.
• Analyzing audit procedures to be presented to client collating data from 100+ global entities for each client.

Post Graduate Diploma in Management