Ramkumar Lakshmanan

* 20+ years of IT experience with 14+ years as a Product Manager in the following verticals: Network Management | Fintech | Analytics | Accounting | CRM | Subscription Billing
* Part of the exciting journey of bootstrapped Zoho and venture-funded Chargebee from the early stage.
* Passionate problem solver of complex and challenging ideas with a strong belief that a well-designed product makes the job of sales, marketing, and customer success a breeze. 
* Advisor to startups with their Go-to-Market execution plans and pricing strategies.

BiggSaver
Co-Founder
June 2022 - December 2022 (7 months) Chennai, Tamil Nadu, India

BiggSaver is a community commerce platform focused on customers in tier-2 and tier-3 cities and villages.

Cashfree
Senior Director - Product Management 
November 2019 - June 2022 (2 years 8 months) Bengaluru, Karnataka, India

* Served as Head of Product: Payment Gateway, Payout, Subscription, Easy Split and Auto collect
* Revenue grew 4x during this period
* Team grew from 6 to 30 (including Design and Technical writer members) * Defined & implemented new processes and streamline the existing processes to improve the planning and delivery

* Promoted a data-driven culture for roadmap planning, on-boarding, reducing churn and increasing revenue

Chargebee
5 years 3 months

Director of Product Management
April 2015 - June 2019 (4 years 3 months)

* Created the Product Management practice at Chargebee as its first Product Manager.
* Worked in a cross-functional team across Engineering, Sales, Marketing and Customer Success to build a product that has revenue growth of 600x.

* Led both the Product management team and Engineering team (35+ members) for 2+ years.
* Recruited and nurtured the product team of 14+ members.
* Identified the market needs, prioritized and executed the key features to attain the product/market fit.

* Regularly briefed and participated in remote and on-site customer discovery calls.
* Closely worked with founders and various stakeholders and manage their product expectations.

* Owned and managed quarterly release cycles and yearly roadmaps while closely working with the product engineering team.
* Maintained a highly differentiated product while tracking competitive weaknesses and strengths.

Senior Technical Architect April 2014 - March 2015 (1 year) Chennai Area, India

* Performed Product management and Technical Architect roles.
* Implemented the first Chargebee metrics dashboard.
* During this implementation phase, identified and informed the stakeholders that need to strengthen the core platform for providing meaningful reports to customers.

Zoho Corporation
11 years 4 months

Member Leadership Staff
April 2008 - February 2014 (5 years 11 months) Chennai Area, India

* Conceptualized and built ManageEngine Exchange Reporter Plus, a web- based reporting solution for Microsoft Exchange.
* Led and managed the big data and performance team of Zoho Reports, an online Reporting and BI service.

* Played the role of Product Manager and Technical Architect, helped defining requirements, product differentiation, pricing, sales enablement, and go-to- market activities.
* Built a team and provided technical mentorship.

* The market impact of these two products is around $50M.

Member Technical Staff
September 2004 - March 2008 (3 years 7 months) Chennai Area, India

* Product development for NetFlow Analyzer, a web-based bandwidth monitoring tool. Conceptualized and implemented new modules like CBQos (Class-Based Quality of service), NBAR (Network Based Application Recognition), and SFlow monitoring.
* Designed and Implemented Single Sign-on process for Integrating NetFlow analyzer with OpManager.
* Performed market study, and requirement analysis for new features, while following Agile processes.
* Enhanced the performance of the product.
* Interacted with customers to understand their use cases and solve their problems.

Engineer - Product Development January 2004 - August 2004 (8 months) Chennai Area, India

* Involved in bug fixing and developing new features in Java SNMP API and SNMP Utilities products.
* Converted and released the Java SNMP API stack to C# SNMP API stack.

Engineer - Product Quality Assurance July 2003 - December 2003 (6 months) Chennai Area, India

Responsible for quality product releases of SNMP API and SNMP utilities products.

Engineer Trainee - Product Quality Assurance November 2002 - June 2003 (8 months)
Chennai Area, India

* Started my career as a Quality Assurance Engineer.
* Responsible for writing test cases, validation and test automation for SNMP API product.

Master Of Computer Applications