Rashid Khan

Studious Operation Manager offering 12 years of extensive experience in customer service, Employee relation and Sales.

Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities. Expert in Customer service and sales industry protocols with proven history of leading shifts with excellent guidance and employee leadership.

• Responsible for all process KPI’s (Sales, CQ, CSAT/CTA, ACHT, Repeat, Shrinkage, Attrition and Login hour compliance)
• Arranging and conducting training modules for the process.
• Schedule adherence and absenteeism control.
• Conducting regular team meetings to address concerns / Team Reviews
• Day to day monitoring of the agents on the performance scale
• Daily/Weekly/Monthly agent review.
• Initiate activities and processes in order to make troubleshooting efficient and effective.
• Generating reports as per process requirement.

• Completed the Bachelor’s degree in computer applications from CASET College of computer science and engineering.
• Completed senior secondary school from S.P Hr. Sec. School, Srinagar. 
• Completed Secondary School from Wood Lands House School.
• Done O-level through DOEACC society of India.