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Rashid Khan

Rashid Khan

Studious Operation Manager offering 12 years of extensive experience in customer service, Employee relation and Sales.
New Delhi, New Delhi

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About me:

Studious Operation Manager offering 12 years of extensive experience in customer service, Employee relation and Sales.

Experience

Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities. Expert in Customer service and sales industry protocols with proven history of leading shifts with excellent guidance and employee leadership.

  • Responsible for all process KPI’s (Sales, CQ, CSAT/CTA, ACHT, Repeat, Shrinkage, Attrition and Login hour compliance)
  • Arranging and conducting training modules for the process.
  • Schedule adherence and absenteeism control.
  • Conducting regular team meetings to address concerns / Team Reviews
  • Day to day monitoring of the agents on the performance scale
  • Daily/Weekly/Monthly agent review.
  • Initiate activities and processes in order to make troubleshooting efficient and effective.
  • Generating reports as per process requirement.

Education

  • Completed the Bachelor’s degree in computer applications from CASET College of computer science and engineering.
  • Completed senior secondary school from S.P Hr. Sec. School, Srinagar. 
  • Completed Secondary School from Wood Lands House School.
  • Done O-level through DOEACC society of India.

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