Rasshi Khandekar

A talented management and training professional with excellent qualifications. Adept and adroit at managing projects, designing succession plans, quality orientation and training. Possessing a strong background in delivering training to and delivering high-quality customer service in addition to drive operational excellence.

FREELANCING PROJECTS

• BYJU’S Learning Center- 6-hour training session on Customer Service Excellence- Thinking out of the Box
• AVIS Aviation Training Academy- 2-hourtraining session on Art and Science of Body Language
• Qualicentric LLP- 1 hour session on Handling Virtual Meetings with ease
• NeeV Learning Center (NGO)- 2-hour session on 'Be a Confident Speaker’
• NIVA Bupa- Guest speaker -ABC of Communication

WORK EXPERIENCE

Manager

Axis Bank Ltd., New Delhi & Pune (07/2006-06/2011)

Key Deliverables:

Implemented strategic sales plans that expanded company’s customer base and solidified its presence. Established and maintained productive and professional relationships with key personnel in assigned customer accounts.  

Developed and implemented new sales initiatives, strategies and programs to capture key demographics. Managed the sales generation through the bank’s sales channel and the front desk officers.

Identified emerging markets and market shifts while being fully aware of new products and competition status.

Tracked sales goals and reporting results as necessary. Oversaw the activities and performance of the sales team.  Coordinated with marketing on lead generation.

Promoted the organization and products. Understood the ideal customers and how they related to the products.

 Business Ambassador- Wealth Management

 Fortis Securities Ltd., New Delhi, India (01/2006 - 06/2006)

• NABET (National Accreditation Board for Education and Training) Certified Trainer
• Certified Soft Skills Trainer: Emotional Intelligence, Communication Skills, Body Language, Creating Powerful First Impression, Transactional Analysis, Conflict Resolution, Interpersonal Skills- Image Consulting Business Institute (ICBI)
• Image Management – Clothing, Grooming, Body Language and Etiquette- ICBI co-branded with Conselle Institute of Image Management, US
• Certificate of achievement: Basics of Customer Service- TCS Ion
• Post Graduate Diploma in Marketing Management-  Pune

• Certification in Practical Skills-Behavioral Counselling, Addiction Counselling, Parenting Counselling (Pursuing)