Raunak Singh

Certified Senior Scrum Master (SAFe SM 6.0, PMI-ACP, PMP, PSM I) with 12+ years of IT experience and 7+ years in Agile Product/Project management, Software development, and Digital transformation. Proven expertise in Scrum, SAFe, Agile Coaching, Agile Delivery, Enterprise Agile Transformation, Lean Portfolio Management, and Agile Release Trains (ARTs). Skilled in facilitating cross-functional teams, coaching Agile best practices, and driving continuous improvement to optimize velocity, cycle time, DORA metrics, and stakeholder engagement. Proficient in JIRA, Confluence, Miro, Azure DevOps, and Agile Metrics tracking.

Strong working Domain knowledge: BFSI(Payment Gateway, Card Payment), Tax and Accounting, Travel (Railway/ Transport), Health, Legal, Aviation, Telecom, SaaS product, Compliance, Banking Debt/Asset Management, Credit, Consumer & Industrial Product, Capital markets, processes, systems, and regulations, Asset Management, SaaS.

Key Focus Areas: Product Strategy, Roadmap Planning, Execution, Customer Experience, Security & Compliance, and Business Growth.

Senior Scrum Master | Wolters Kluwer Basecone

📍 Pune, Maharashtra, India | July 2023 – Present

Tax, Accounting, legal and Banking. 

Key Contributions & Responsibilities:

• Agile Leadership & Transformation: Spearheaded Agile transformation initiatives, enhancing Agile maturity across multiple teams by driving Scrum, SAFe, and Lean Agile practices. Led Agile teams in a SAFe and Scrum environment, ensuring efficient release planning, backlog prioritization, and sprint execution. Managed cross-team dependencies, Agile release trains (ART), and enterprise Agile transformation initiatives. Collaborated with Product Owners and key stakeholders to optimize roadmaps, user stories, and acceptance criteria. Facilitated SAFe PI Planning, Sprint Planning, Reviews, and Retrospectives, improving Agile maturity and velocity tracking by 15% over two quarters. 
• SAFe & Scrum Implementation: Led 21+ PI Planning events, ensuring seamless cross-team coordination, backlog prioritization, and iterative delivery across Agile Release Trains (ART). With Different regions Europe( Portugal, NL, Belgium, Sweden, France, Spain) + India.
• Scrum Team Facilitation: Enabled high-performing teams by conducting Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Backlog Grooming to improve team collaboration and delivery efficiency.
• Stakeholder Engagement: Acted as a liaison between business leaders, product managers, and development teams, ensuring alignment on priorities and optimizing value delivery.
• Continuous Improvement & Agile Coaching: Implemented Agile best practices, increasing team velocity by 15% and reducing cycle time by 20% through continuous process refinements.
• Metrics & Reporting: Monitored velocity, cycle time, lead time, burn-up/down charts, and cumulative flow diagrams, providing data-driven insights to refine Agile strategies.
• Cross-Functional Collaboration: Fostered DevOps, QA, and Product Owner synergy, improving release predictability and ensuring 99% on-time delivery of product increments.
• Prioritization: Moscow, RICE, WSJF, Eisenhower, Cost of delay. 
• DevOps practices to optimize development and operational workflows with SonarQube, Jenkins, Postman, Terraform, GitLab, GitHub for seamless integration and deployment of new features.
• Risk & Impediment Management: Proactively identified and removed blockers, optimizing Sprint commitments and feature releases while ensuring adherence to Agile principles. Using Metrics such as, RAC, FMEA to analyze system failures in CI/CD pipelines. Tool: Audit Board, IT compliance audits and GDPR, CCPAA, HIPAA, DPDP, SOC 2, ISO, Risk tracking.
• Work with corporate functions, including Business Leads, Compliance, Risk, and IT Risk teams, to develop and maintain technology policies and regulatory standards.
• Develop and maintain updated training materials based on the Center of Excellence's (CoE), Methods of Work and Oversee the management, review, and dissemination of the Method of Work library to ensure accessibility and relevance.
• Conflict Resolution: assist in resolving conflicts and promoting a harmonious work environment,communication, negotiation, and interpersonal Skill.
• Familiarity with cloud platforms such as AWS and Azure.
• Reporting and Analytics: Ability to generate and interpret project metrics and reports.
• Technical Documentation: Proficiency in creating and maintaining technical documentation, including user stories, acceptance criteria, Quality Control and technical specifications.
• Database Management: Understanding of SQL and NoSQL databases. Knowledge of data modeling and database design.
• Time Management: help the team manage time effectively and meet sprint objectives. Identify and tackle obstacles hindering squads progress, ensuring the squads meet objectives efficiently. Using Time-boxing, Eat your Frog, etc.m
• • Using great ideas over choosing the plan • Efficient MVP over expensive ideal version • Clear communication over confusing details • Overall product results over your team'sdelivery • Short, relevant backlogs over long, full of BS ones • Getting things to work well over working perfectly • Learning from your mistakes over the blame game. • Career growth based on results over playing politicsListening to user's voice over stakeholder's demands • Monitoring a few relevant metrics over dozens of them • Transparent prioritization over working off gut feelings • Problem-focused roadmaps over feature-focused ones. • Giving the team space to grow over micromanagement •Well-planned sprints over relying on storiesestimations. • Problems looking for solutions over the other way round • Pursuing the best opportunity over sticking to the roadmap • Having a single, achievable, but ambitious over several goals • Prioritizing true value bringing stories over stakeholder requests • Fixing issues that jeopardize user experience over fixing every bug • Commitments to solving problems over feature delivery date ones. • Iterating a release over hastily jumping to a new feature development • Delivering the best sprint outcome over project management reporting.
• Removing needless features over adding stuff that is unlikely to be successful.
• Investing in fixing tech debt when the time is right over having fixed tech debt capacity.

Scrum Master | Wipro.

📍 Mumbai, Maharashtra, India | Apr 2021 – July 2023

Key Contributions & Responsibilities:

• JIRA: Expertise in using JIRA for task management, sprint planning, and tracking sprogress.
• Lead and manage IT projects for financial institutions from initiation to closure, ensuring adherence to project timelines, budgets, and quality standards.
• Agile Delivery & Coaching: Drove Agile adoption by mentoring teams on Scrum, SAFe, and Lean Agile methodologies, resulting in a 12% improvement in sprint efficiency.
• Sprint Execution & Backlog Management: Facilitated Agile ceremonies (Sprint Planning, Refinement, Reviews, and Retrospectives) to improve feature readiness and release cadence.
• Cross-Team Dependencies & SAFe Implementation: Managed inter-team dependencies within Agile Release Trains (ARTs), enhancing feature delivery flow across multiple teams.
• Stakeholder Communication: Partnered with Product Owners, Architects, and Business Leaders to align roadmaps, features, and product vision, reducing feature delivery lead time by 30%.
• Scaled Agile & PI Planning: Led SAFe PI Planning sessions for large-scale projects, driving seamless coordination between development teams and business stakeholders.
• Agile Metrics & Performance Optimization: Used JIRA dashboards, Confluence, and Flow analytics to track Agile performance, ensuring alignment with business goals.
• Conflict Resolution & Team Engagement: Addressed team challenges, mitigated risks, and facilitated a collaborative work culture, resulting in an 8% increase in team morale.
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Scrum Master | Deloitte.

📍 Mumbai | Sep 2019 – Apr 2021

Key Contributions & Responsibilities:

• Collaborate with stakeholders, including finance teams, IT professionals, and external vendors, to define project scope, objectives, and requirements.
• Ensure compliance with Software Development Life Cycle (SDLC) processes, integrating Agile best practices.
• Agile Framework Implementation: Led Agile teams across multiple product lines, ensuring adherence to Scrum, Kanban, and SAFe methodologies.
• Sprint & Release Planning: Collaborated with Product Owners to define MVP scope, backlog priorities, and acceptance criteria, improving release predictability.
• Stakeholder & Risk Management: Regularly engaged with C-level executives, mitigating risks and aligning product roadmaps with business objectives.
• Enterprise Agile Coaching: Conducted Agile maturity assessments, Agile workshops, and coaching sessions to drive continuous improvement.
• Process Improvement & Reporting: Reduced project delays by 25% through Lean Agile governance and efficient risk mitigation strategies.
• Supported Agile project execution by assisting in sprint tracking, backlog prioritization, and stakeholder communication.
• Improved reporting efficiency by 15% by streamlining Agile documentation and communication workflows.
• Facilitated Agile best practices, increasing sprint velocity by 10% through effective backlog refinement and planning.
• Enabled cross-team collaboration, ensuring smooth dependencies between development, QA, and business units.
• Improved Agile transparency by implementing JIRA dashboards for tracking sprint performance and project health.

Associate Consultant | Capgemini 

📍 Mumbai | Mar 2017 – Apr 2019 

Key Contributions & Responsibilities: 

📌 Client: SNS Bank & CWC Panama (Cable & Wireless Communications)
📌Role: ETL Developer
📌Tools Used: Informatica PowerCenter, Informatica Developer, Informatica Data Quality, Informatica Integrated Cloud Services, SQL Server, Oracle 11g

Key Responsibilities & Contributions:

• Designed, developed, and optimized ETL pipelines to facilitate data integration and transformation for banking and telecom clients.
• Utilized Informatica PowerCenter to create data workflows, mappings, and transformations for structured and unstructured data.
• Implemented data quality measures using Informatica Data Quality (IDQ) to ensure accuracy, consistency, and reliability.
• Managed cloud-based ETL processes through Informatica Integrated Cloud Services, ensuring secure and scalable data migration.
• Developed and optimized SQL queries and stored procedures on SQL Server and Oracle 11g for data extraction and reporting.
• Collaborated with cross-functional teams, including data analysts and business stakeholders, to enhance data-driven decision-making.

Process Associate | Tata Consultancy Services (TCS)

📍 Mumbai | Aug 2013 – Mar 2017

Key Contributions & Responsibilities:

ETL Developer 

📌 Client: General Electric (GE Treasury & GE Capital, USA)
📌Role: ETL Developer | BI Consultant (Finance Domain)
📌Tools & Technologies: Informatica PowerCenter, Oracle, SQL Server, FTP (FileZilla), ODBC

Key Responsibilities & Achievements:

• Developed ETL data pipelines using Informatica PowerCenter and SQL Server, implementing Slowly Changing Dimensions (SCD Types 1, 2, 3) for efficient data flow and management.
• Worked as a BI Consultant in the Finance domain for General Electric, ensuring seamless data transformation, reporting, and analytics.
• Optimized Informatica application design, enhancing project accuracy and resource planning, resulting in annual savings of $12,000.
• Collaborated with business end-users to identify and eliminate obsolete processes, streamlining data processing and improving efficiency.

📌 Master of Business Administration (MBA) – Business Data Analytics & Machine Learning
📍 Manipal University Jaipur | Feb 2022 – April 2024

📌 Bachelor of Science (B.Sc.) – Computer Science
📍 S.K. Somaiya College of Science, Mumbai | Feb 2010 – April 2013

📌 High School Diploma (Intermediate) – Science
📍 S.A. Podar College, Mumbai | Feb 2008 – April 2010

📌 Secondary School Certificate (SSC)
📍 Patuck Technical High School, Mumbai | Feb 2000 – March 2008