About ravi kiran:
Results-driven Incident and Problem Manager with 9 years of experience in effectively handling
high-priority incidents. Demonstrates precision, professionalism, and strong leadership in both
autonomous and team-oriented settings. Adept at navigating complex challenges while prioritizing
confidentiality.
Experience
With over 10 years of experience in Incident and Escalation Management roles at leading tech firms, I have excelled as an Incident Manager. My focus lies in effectively managing critical incidents and leading teams to optimize operational processes. Utilizing data analytics, I proactively identify and prevent escalations, spearheading initiatives to reshape organizational structures. My expertise in driving operational excellence and implementing post-incident review processes has consistently led to increased problem resolution rates and reduced incident volumes. These achievements have been recognized with awards for outstanding performance and contributions, underscoring my commitment to excellence in incident management.
Education
Through years of experience in technical support and engineering roles at prominent tech companies, I've cultivated a robust skill set, learning to effectively manage critical incidents and drive resolution while maintaining customer satisfaction. Key learnings include mastering Escalation Management, Resource Planning, Process Improvement, Root Cause Analysis, Project Management, and Team Training & Leadership, underscoring the importance of adaptability, clear communication, and continuous learning in navigating dynamic environments and fostering team success.
Professionals in the same Customer Service / Support sector as ravi kiran
Professionals from different sectors near Hyderabad, Hyderabad
Other users who are called ravi
Jobs near Hyderabad, Hyderabad
-
Senior Procurement Lead, IT Asset Management
Found in: Talent IN C2 - 3 days ago
Bristol Myers Squibb Hyderabad, India Full timeWorking with Us · Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production li ...
-
Senior Analyst, Financial Systems
Found in: Talent500 IN C2 - 5 days ago
Inspire Brands Hyderabad Support Center Hyderabad, IndiaSr. Analyst, Financial Systems EPM / ePBCS · As an integral part of the Oracle EPM financial systems team, this role will own the monthly administration and routine maintenance, support the team on continual automation & enhancement, and system initiatives for Oracle EPM systems. ...
-
Business Intelligence
Found in: Talent IN C2 - 1 week ago
PepsiCo Hyderabad, India Full timeOverview Support European Demand Xcellerator team on Shopper, consumer and Market Insights Identification of potentials from retail and household panel data at channel and customer level and development support in End-to-end Insights creation to fuel Execution strategies. · Init ...