Ravi Rankhambe

PROFESSIONAL EXPERIENCE Lead Software Engineer (SDE III – CRM & SaaS Development) SPIRO (EV Startup, Equitane Group) | June 2024 – Present � � Pune, Africa, Dubai | Zoho Users: 300+ ● Spearheaded CRM transformation, migrating from Athena to Zoho CRM for global operations. ● Designed & implemented REST API integrations for seamless connectivity between CRM & mobile applications. ● Led a cross-functional development team, driving Agile sprints and Zoho customization projects. ● Developed payment gateway automation, reducing manual reconciliation time by 70%. ● Enhanced workflow automation, optimizing service management & customer interactions. Key Technologies: Zoho CRM, Deluge, REST API, MongoDB, Payment Gateway Integrations, Webhooks, Agile Development Project Name: SPIRO CRM & SaaS Transformation External Exposure: Custom Mobile Apps, Payment Services, Teams, Outlook Senior Software Engineer (Zoho Platform Specialist) Purnartha Investment Pvt. Ltd. | April 2022 – May 2024 � � Pune, India | Zoho Users: 200+ ● Developed & optimized analytics dashboards, enabling real-time data-driven decision-making. ● Integrated Zoho Desk, WhatsApp & Mailchimp, streamlining multi-channel customer engagement. ● Automated CRM processes, increasing sales & operations efficiency by 30%. ● Collaborated with business stakeholders, aligning technical solutions with company objectives. Key Technologies: Zoho One, Zoho Analytics, Automation, Workflow Optimization, API Integrations Project Name: Purnartha CRM Analytics & Automation External Exposure: Mailchimp, WhatsApp Web, SMS Magic, UiPath Zoho Developer Duratuf Products Pvt. Ltd. | June 2021 – April 2022 � � Remote (Dubai & India) | Zoho Users: 32 ● Designed & implemented Zoho One Suite, replacing legacy Excel-based systems. ● Developed custom dashboards & reports, improving operational visibility for executives. ● Integrated WhatsApp Chat, Facebook Ads & Kanban Boards for sales automation. Key Technologies: Zoho One, CRM, Books, API Automation, Dashboarding Project Name: Duratuf Zoho Digital Transformation External Exposure: Facebook Adverts Manager, WhatsApp API, Kanban Board Project Lead – CRM & SaaS Solutions Cloudtool Technologies (Zoho Partner) | December 2020 – June 2021 � � Pune, India | Zoho Users: 7 ● Built & led a Zoho engineering team, mentoring junior developers. ● Managed end-to-end project execution, from requirement gathering to deployment. ● Developed SaaS-based business solutions using Zoho CRM, Desk, and Payroll. Key Technologies: Zoho One, API Integrations, Agile Development Project Name: Rohan Enterprise CRM Transformation External Exposure: IndiaMart, Local Business Apps, Just Dial Zoho Specialist & CRM Consultant Shivaami Cloud Services (Zoho Partner) | June 2020 – December 2020 � � Mumbai, India | Zoho Users: 50+ ● Delivered 18+ CRM & SaaS projects, optimizing business processes through automation. ● Led customer training & implementation, ensuring seamless adoption of Zoho solutions. ● Integrated third-party services, improving sales and operations efficiency. Key Technologies: Zoho One, API Automation, Deluge, Zoho Flow Project Names: ● Smokes Screen (Acquired by Zscaler) – Zoho One ● Agami Tech – Zoho Projects ● Genesis IT – Zoho Books & Inventory Zoho One Developer Fristin Infotech Pvt. Ltd. (Zoho Partner) | April 2019 – May 2020 � � Pune, India | Zoho Users: 100 Max ● Managed end-to-end implementation of Zoho Projects, including business requirement analysis, client demonstrations, project planning, integration, testing, and deployment. ● Worked extensively with Zoho applications and various Zoho suites/plans. ● Gained partner benefits and deepened understanding of Zoho as a company and software solution. Key Technologies: Zoho One Suite, Zoho People Plus, Zoho CRM Plus, Deluge, REST API, Integration, Zoho Analytics Project Names: ● Multiflex Marine (Zoho CRM) ● WetNJoy WaterPark (Zoho CRM) ● ME Energy (Zoho CRM) CRM Intern UIS | December 2017 – February 2019 � � Aurangabad, India | Zoho Users: 10 ● Initially worked on Salesforce and Android Studio for two months before transitioning to Zoho CRM. ● Developed Zoho CRM from scratch and gained extensive knowledge of the Zoho platform. ● Successfully completed 3 Zoho CRM projects during the internship. ● Learned and implemented Deluge scripting, writing complex Deluge code by the end of the tenure. Key Technologies: Zoho CRM, Zoho Creator, Deluge, API Integrations External Exposure: UiPath, Android, Firebase, Zapier, SQL, Excel, Slack, Outlook

BE graudate from Pune University
Computer Diploma from MSBTE in 2014
Zoho Certification in 2020