Ravikiran Palled

I have 12.5 years of experience, with 10 years focused on Major Incident Management (MIM) and a strong understanding of Problem Management. Currently, I lead the MIM team at Infosys on-site for Toyota Europe. I specialize in managing incidents, coordinating teams, and ensuring quick resolutions to minimize business impact.

I have 12.5 years of experience in IT, with 10 years specializing in Major Incident Management (MIM). Currently, I am the MIM Team Lead at Infosys, working on-site for Toyota Europe. I excel in coordinating cross-functional teams and have a strong understanding of Problem Management, focusing on rapid incident resolution and process improvement. 

Bachelor of Engineering in Electronics and Communication
Vishveshvaraya Technological University, Graduated in 2011

Certifications : ITIL Foundation Certification