About ravindra yadav:
- Seasoned professional, 16+ years of Global exposure in the Finance & Education Sector, blend of
Technical (Google Studio, Airtable, Redash, SurveyMonkey ) NPS score and Operational expertise. - Utilized CRM software (TATA Tele, LeadSquared) to provide in depth and customized information
regarding our multi discipline education programs to executives, update and maintain students
information, ensuring data accuracy and accessibility. - Organized and participated in marketing feedback meetings, contributing valuable insights to
improve program effectiveness. - Collaborated with cross-functional teams to address client concerns and improve the learning
experience - Demonstrated strong multitasking abilities, encompassing consultative sales, timely payment
management, and enrollment/admission processes. - Optimizing sales funnel to improve the conversion rate by 58%
- Developed best practices for customer interaction, including creating standard FAQs to capture
value and recommend appropriate programs - Focus on customer satisfaction by Automation & Process improvement. The attitude of going
above and beyond departmental standards to boost business and customer satisfaction ratings
through process reengineering and the creation of an engaging digital customer journey to deliver
the greatest experience
Experience
- Head: Academic Operations
Zee5-Eduauraa Technologies Pvt. Ltd, Mumbai
General Manager: Planning-Strategy & Content
TG Campus-Greenpoint Global, Mumba
Education
- MBA: Banking And Finance
Vinayaka Missions Research Foundation - Bachelor of Science
M P Bhoj Open University - Bhopal
Professionals from different sectors near Prabhadevi, Mumbai
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