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Prabhadevi
ravindra yadav

ravindra yadav

Digital Learning/ LMS/ Instructional Design/Edtech
Prabhadevi, Mumbai

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About ravindra yadav:

  • Seasoned professional, 16+ years of Global exposure in the Finance & Education Sector, blend of
    Technical (Google Studio, Airtable, Redash, SurveyMonkey ) NPS score and Operational expertise.
  • Utilized CRM software (TATA Tele, LeadSquared) to provide in depth and customized information
    regarding our multi discipline education programs to executives, update and maintain students
    information, ensuring data accuracy and accessibility.
  • Organized and participated in marketing feedback meetings, contributing valuable insights to
    improve program effectiveness.
  • Collaborated with cross-functional teams to address client concerns and improve the learning
    experience
  • Demonstrated strong multitasking abilities, encompassing consultative sales, timely payment
    management, and enrollment/admission processes.
  • Optimizing sales funnel to improve the conversion rate by 58%
  • Developed best practices for customer interaction, including creating standard FAQs to capture
    value and recommend appropriate programs
  • Focus on customer satisfaction by Automation & Process improvement. The attitude of going
    above and beyond departmental standards to boost business and customer satisfaction ratings
    through process reengineering and the creation of an engaging digital customer journey to deliver
    the greatest experience


     

Experience

  • Head: Academic Operations
    Zee5-Eduauraa Technologies Pvt. Ltd, Mumbai

General Manager: Planning-Strategy & Content
TG Campus-Greenpoint Global, Mumba

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Education

  • MBA: Banking And Finance
    Vinayaka Missions Research Foundation
  • Bachelor of Science 
    M P Bhoj Open University - Bhopal

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