Reshma Sethumadavan

I am Reshma. Now I am working as an Office Secretary in Dubai and we are planning to move to Coimbatore and settle. Earlier I had 9 years of experience in Coimbatore at The Indian Public School & Manchester International School. 

I have experience as a Front Desk Administrator, Admission Coordinator, Admin Manager, and Office Secretary

From these experiences, I have developed a number of skills such as answering phone calls, handling Parents, day-to-day operations of the School/Company, Interview process, Updating staff profiles & reports, acting as a stakeholder for newly joined staff and students, document process & controller, office management, etc. 

Office Secretary Jun 2018 – Till Date
National Security Guards & Prokleen Services LLC, Dubai - UAE
Welcoming visitors and clients answer phone calls and redirect them when
necessary.
Responding to emails and manage the daily/weekly/monthly agenda.
Arrange new meetings and schedule appointments
Prepare letters, reports, correspondence, meeting minutes, memos and forms
Book travel arrangements and calendar events for higher staff
Prepare and order office supplies whenever required.
Maintain an effective filing system to keep a record of clients,
Supporting the HR department in recruitment process, generating the new
employee ID, updating the staff profile details, maintaining the files of employee
records, including annual leave and sick leave.
Conducting orientation program and briefing to new employees.
Investigate complaints brought forward by employees by coordinating with the site
supervisors and solving the problems.
overall activity of the day to day Operations of the Company.

Admin Manager Mar 2017 - Jan 2018
Manchester International School, Tamilnadu - India
Over all planning and coordinating with the development and implementation of
management new plans.
Manage the whole school administrative function and oversee the admission,
recruitment, and other admin departments etc.
Ensure the safe maintenance, security the school premises and day to day
operations of the School.
Ensuring the admission process by coordinating with Head Admission.
Interviewing the candidate and allocating the staff responsibilities by Coordinating
with the Academic Coordinator/HR Manager.
Monitoring the staff performance, manage schedules, deadlines etc
Approving the leave to staff when needed.

The Indian Public School, Tamilnadu - India
Admission Coordinator Dec 2008 to Mar 2017
As an Admission coordinator proficient in public relations and interacting with
Parents as customers.
Hands-on experience in handling pre & post admission screening, school tour
process and other related admission procedures.
Generating the MIS reports, filing, archiving Student records and maintaining them
for the future requirements.

Skilled at the activities & maintaining the admissions procedure to be follow in other
six campuses, Pan India and one location at USA, Los Angeles, Malaysia, Italy &
suburbs.
Maintain clear, open channel of communication and other duties as assigned with
the Chairman /Principal.
As stakeholders, organize the procedure for newly admitted students to enter
school and dorm.

Team Leader Dec 2006 to Nov 2008
Hermetic Business Solutions - VODAFONE OBCC - Tamilnadu - India
Managing the team members and giving instruction to follow call center “scripts”
when handling different topics.
Identifying the issues within the team and providing solutions.
Audit the on daily basis to raise the standard of the effective calls.
Frequently attend seminars from corporate office to improve knowledge and
performance level.
Meet personal/team qualitative and quantitative targets.
Training the team with Strong phone and verbal communication skills along with
active listening.
Keep records of all conversations in our call center database.
Familiarity with CRM systems, understand all organization’s products, services,
procedures and guidelines and communicate same to all team members.

M.A. English Literature, Annamalai University, Chidambaram, India - 2015
B.A. English Literature, Annamalai University, Chidambaram, India - 2005