first data September 2011 - at Present1) Kyc/AML which includes checking of legal documents of the merchant before providing the POS terminal or register to paymemt gateway.KYC includes online screening like CDD checks, thomson reuter,CTOS etc
2) Merchant boarding includes on boarding of the merchant into system (OMNIPAY) which generates a unique ID for the merchant.
3) E-Commerce boarding includes on boarding if the merchants into different payment gateways like DPS/MIGS etc for online transactions. Also registration of merchants into visa/master for 3D secure
4) communicate and follow up with the vendors for successful installation of POS terminal.
5) Handling queries of the merchant relating to terminal,unsuccessful transaction,non payment etc
6) Making payments to the merchant through a manual entry or a batch settlement
7) reconcilliation of merchant's payment on a regular basis
8) prepairing various MIS/presentation/flash MIS on a weekly or monthly basis
9) providing training to the other team members