About Rohit kumar:
I am IT Technician. I am having Masters's in Information Technology. I am Currently Working in Apple Service Centre. I am Having 8 Years Of Work Experience.
Experience
Employment History
2013 to 2017
Company Name: Gadget World (PVT Outlet)
Designation: Support Technician.
Location: Ludhiana.
Job Profile
As a Support technician. My Job is to Perform Repairs and Providing All Kind of Software and hardware Related Solutions. to the customers For the Apple Devices.
Roles & Responsibilities
- Diagnose the customer devices and Explain the Customer About the Problem and Possible Solutions.
- While Repairing the Devices making sure that Repairs will be Completed on Timely manner and Most Cost-Efficient Way.
- Provide Support in case of any kind of Customer data Related Support on how they can Save their Data and help to recover the Data As well After the Repair.
- Technically educate the customer about her/his device and solve the queries.
2017– 2018
Company Name: B2X Solution and Services
Designation: Field Service Technician.
Location: Delhi
B2X Services Solutions is Company Which Provide Support for Big Companies Like Apple, Google and Samsung.
Job Profile
As A field Service Technician, We Provide Home Service to the Customer For their google Pixel Devices.
Roles & Responsibilities
Managing the Service Request for the Customers and help them with the re issue they are facing and provide them Possible Information About the Repair Process.
Maintaining cordial relationships with clients for smooth relations.
Answer all queries of customers and understand the issue and educate them about the company.
2018 to till Date
Company Name: Reliance RESQ Apple Authorized Service Provider. (Reliance Retail Limited)
Designation: Senior Associate
Location: Delhi
Reliance RESQ is Service Company for Reliance Providing IT Solutions For major IT Brand like HP, Dell, Apple, Samsung and Also Providing Consumer Electronic Services
Job Profile
As Senior Associate I am Responsible for Supporting Customer For all their Apple Device Related hardware and Software Solutions All the apple Device Like iPhones, MacBook’s.
Roles & Responsibilities
Managing the Service Request for the Customers and help them with the issue they are facing.
Possible Information About the Repair Process.
Maintaining cordial relationships with clients for smooth relations.
Answer all queries of customers and understand the issue and educate them about the company.
Helping To provide best Possible Solutions For the problem.
IT Proficiency
- Masters in Information technology
- ACMT Apple Certified Macintosh Technician
- ACIT Apple Certified IOS Technician.
- Apple Certified iMac Technician
Education
- Masters in Information technology
- ACMT Apple Certified Macintosh Technician
- ACIT Apple Certified IOS Technician.
- Apple Certified iMac Technician
- MSCIT (Masters in IT) From Punjab Technical University
- PGDCA (Post Graduation in IT) From Punjab Technical university.
- BSCIT (Bachelor of Science in Information Technology) From Punjab Technical university.
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